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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rogue Surveyor?? Please Help!!


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Hi Guys

 

I'm not sure whether I am posting on the right thread here, or even if there is a thread on this subject, so apologies if I am in the wrong place.

 

I have a property in Scotland which was my family home until following a bereavement I had to move to England. I am staying with my mother until my home sells as I can not afford to run two houses.

 

My property is in a smallish town where everybody knows everybody. I put the house up for sale in March and luckily had three interested parties very quickly. The interest was registered before the property was marketed and before I had the HIPPS survey completed. The estate agent / solicitor knew the property was becoming available and had mentioned it to her friend. As explained, everybody knows everybody and word spread quickly.

 

One of the interested parties offered to pay for their own survey to speed up the process. The estate agent explained that if they purchased the property without it being marketed, I would save money on marketing and survey fees so this seemed like a good idea.

 

When the survey came back, it stated that the property had subsidence. This was a huge shock to me, as obviously this can make the property unmortgagable. Word spread and two of the interested parties pulled out immediately and one offered me £65k less than I was hoping to sell for.

 

I couldn't afford to sell our home for such a loss, so instead I contacted my insurance company.

 

4 months later I am just coming out the other side of this nightmare. My property is over 100 years old and luckily I had a couple of surveys completed on it throughout the years I have been there to check for movement, etc. These have always reported that the house is as solid as a rock. My insurance company appointed a loss adjuster who sent two surveyors out and both reported that the property absolutely does not have subsidence.

 

In the meantime, I have missed out on three properties here in England. I only have a very small budget and so homes I can afford to buy or rent down here only come up once in a while. I am having to start the selling process over again. Because of the close knit community (which I had always enjoyed being part of), everybody now knows that my property was suspected of having subsidence and nobody will go near it, despite the surveys which say otherwise.

 

So finally to get to the point! Do I have any recourse against the surveyor who claimed my property had subsidence? His professional opinion has caused me untold strain and stress, not only the massive delays while my insurance company investigated, but the properties I have lost out on renting / buying in England. My and my children's belongings are all in Scotland until we can move into our own place as there is no room for them here. My children hardly have any toys, etc. here... not to mention that I will probably have to sell at a loss and lose a lot of money.

 

As a footnote, I know that the surveyor is a personal friend of the couple who requested the survey be completed. However, the new solicitor / estate agent I am using insist that he is very much respected and extremely proffessional.

 

I'm sorry this is such a long post and I don't mean to sound so sorry for myself, it's just that I had invested everything into my home and I'm so tired from all the worry and sleepless nights about it.

 

Thank you for reading, any advice very gratefully received. :)

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Do you have it in writing from the surveyor that there was subsidence?

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Hello again, thank you for your replies and apologies for the delay in responding - Rebel11 - thank you so much for the link, it's been very helpful! IdaInFife - you have summed up my problem perfectly here - because the survey was completed for the interested party, I do not have access to it. The only information I have is what the estate agent / solicitor has quoted to me over the 'phone. So therefore, while I know that subsidence had been highlighted, I do not have this in writing myself. Surely there must be a way around this? Thanks again.

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It all hinges if the survery was completed 'correctly'. I am unsure if you have any 'rights' to get a copy of the survey. Do you know the name/company name of the surveyor? Maybe with the link above you can find out if your entitled to get a copy of it as without it I donlt think you would have much to stand on.

 

Ida x

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I am a chartered surveyor, let me know the name of the firm or person and we will see if they are chartered. If they are chartered I will help you formulate a complaint to the RICS, although the RICS will not be in a position to decide you are entitled damages / compensation, but they can be used to bring pressure to the fore.

 

If it exists you are entitled to that report, if a surveyor has undertaken a report on your property you are entitled to see a copy of such - no different to your credit report.

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What concerns me is that as the seller, it is not your survey. Therefore you have no claim against the surveyor only the interested purchaser. Cynics could suggest that the whole situation was engineered to depress the price! That said, HIPS is largely pointless for these reasons.... Would you trust a survey given to you, or undertake your own?

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