Comet

[Guest Comet Response]

Well been full circle here, after getting loads of help from Comet Response, television was going to be changed for a brand new boxed SONY, with me paying any difference in cost. Was even taking my old Toshiba as a trade in, BUT NO, Manager wants his commission and has insisted I take out a 3 year extended warranty on the New Television at a cost of £100+!!!

Definitely not happy and have told them so.

 

Hi ajs444,

 

My name is Andy and I’m from Comet.

 

I was concerned to learn of the further problems that you have experienced when trying to complete the exchange of your TV, and it is also to my disappointment that the colleagues you have previously contacted did not assist you further.

 

My investigations show that the person you spoke to was not the store manager, however, I have now spoken to the store manager and advised of the situation and he has asked that I convey his sincere apologies for the incorrect information you were offered, and would like to assure you that this will be addressed internally. I have since confirmed via personal email that upon returning to the store your exchange can be completed. I trust that this will resolve this matter to your satisfaction, however if any further problems arise please do not hesitate to contact me again via our email service.

 

Regards,

 

Andy

[Guest Comet Response]

Well been full circle here, after getting loads of help from Comet Response, television was going to be changed for a brand new boxed SONY, with me paying any difference in cost. Was even taking my old Toshiba as a trade in, BUT NO, Manager wants his commission and has insisted I take out a 3 year extended warranty on the New Television at a cost of £100+!!!

Definitely not happy and have told them so.

 

Hi ajs444,

 

My name is Andy and I’m from Comet.

 

I was concerned to learn of the further problems that you have experienced when trying to complete the exchange of your TV, and it is also to my disappointment that the colleagues you have previously contacted did not assist you further.

 

My investigations show that the person you spoke to was not the store manager, however, I have now spoken to the store manager and advised of the situation and he has asked that I convey his sincere apologies for the incorrect information you were offered, and would like to assure you that this will be addressed internally. I have since confirmed via personal email that upon returning to the store your exchange can be completed. I trust that this will resolve this matter to your satisfaction, however if any further problems arise please do not hesitate to contact me again via our email service.

 

Regards,

 

Andy

[Guest Comet Response]

Well been full circle here, after getting loads of help from Comet Response, television was going to be changed for a brand new boxed SONY, with me paying any difference in cost. Was even taking my old Toshiba as a trade in, BUT NO, Manager wants his commission and has insisted I take out a 3 year extended warranty on the New Television at a cost of £100+!!!

Definitely not happy and have told them so.

 

Hi ajs444,

 

My name is Andy and I’m from Comet.

 

I was concerned to learn of the further problems that you have experienced when trying to complete the exchange of your TV, and it is also to my disappointment that the colleagues you have previously contacted did not assist you further.

 

My investigations show that the person you spoke to was not the store manager, however, I have now spoken to the store manager and advised of the situation and he has asked that I convey his sincere apologies for the incorrect information you were offered, and would like to assure you that this will be addressed internally. I have since confirmed via personal email that upon returning to the store your exchange can be completed. I trust that this will resolve this matter to your satisfaction, however if any further problems arise please do not hesitate to contact me again via our email service.

 

Regards,

 

Andy

[dx100uk]

well done andy!!!!!!!!!

 

 

looks like cag is having one of its duplication days!

 

dx

[ajs444]

Well sitting here looking at my brand new 40" Sony TV and thanking the lord that this forum exists.

Took television back along with my original tele., on which I got a £100 trade in, selected the one I wanted, paid another £35.01 and went home as happy as Larry, the picture on the new television is far superior to the ex-display model, colours more vivid etc., could be because of the newer Bravia2 technology.

 

A big thanks to Comet Response for their help, Nick, Matthew, Glen and finally Andrew, along with the Store Manager Jaspal, for resolving the issue to my satisfaction.

 

But once again, without this Forum I would have been stuck, thanks for all the advice and support.

[Surfer01]

Power of the consumer. At long last it seems companies are starting to listen to their customers instead of shareholders! Good result.

[Guest Comet Response]

Hi ajs444,

 

I have continued to monitor the situation, and I am pleased to note that this issue has now been resolved to your satisfaction. Should you have any further queries, please do not hesitate to contact me again via our email service.

 

Regards,

 

Andy

[Surfer01]

When you get this sort of service it starts to restore your faith as we have avioded shopping at Comet for the past several years.

[MARTIN3030]

Thank you Andy.

I have initiated plans to have your user details made official in recognition of your brief.

This will give more prominence to those seeking resolution.

[sece11]

think i might have posted this in the wrong forum - i have originally posted this under the thread of the TV "KDFE50A12U" model - seems as if no one on there has had any success, so i will try this thread as it seems someone from COMET does care? so here goes...

 

Hi all, im new on here too, have also got one of these dodgy Sony TV's. Bought it from Comet back in 2006, has gone yellow in last few weeks. Tried the complaints route into Comet with very little success - 2 return phone calls, same guy in the investigations team, first time he told me that COMET are not responsible for the problem, but if i paid £99 i could get a repair, second call was to say rear projection TV's are not covered by this £99 fixed fee.??? . Also tried Sony who suggest there is no inherent fault with this set. I have now advised them both that I will be trying the Small Claims court route (as soon as i have figured out what i need to do)

 

has anyone had any success in getting repairs / refunds via retailer or Sony?

 

Thanks

[buzby]

After four years? I seriously doubt it. You may be wasting your money.

 

I spoke with a friend to has one, and says that the problem is indicative of the projection lamp discolouring in advance of failure. If you replace the bulb, all should be well for a further 2000 hours of use.

Edited September 5, 2010 by buzby

[dx100uk]

agreed

you'ed be very lucky to get anything under soga after 4yrs esp on a sony LCD of that era which are renound for those issues.

 

chagne the lamp, its an easy task,

you don't even have to get the complete 'box' it goes in.

if that version is like mine, you can removed the old lamp from the cradle/lamp unit & fit a new one.

lamps are availble on ebay for a third of the price of the whole lamp unit itself.

 

dx