Dirty Tricks From The Yorkshire Bank

[RuthT]

Having posted my SAR's request to the YB on the 17th Aug, I have received a response today that has made my blood boil.

 

I have in fact closed my account with YB 3 years ago, however I am trying to claim my charges back from the period between Aug 2000, up to when I closed the account in 2003.

 

In my letter to the YB, I stated that I had moved house and changed my surname (due to my divorce). I also sent them a copy of my change of name deed to prove my identity. All of my correspondence was returned to me today, including the change of name deed document. The only thing they did not return was my cheque for £10. This was cashed on the 23rd Aug.

 

The letter from the YB states 'In order for Yorkshire Bank to provide you with the information requested please return the enclosed documentation (my original letter etc) along with your Yorkshire Bank account number'.

I have long since disposed of all information relating to this account and I do not have any documents which state my account number. However, having turned my house upside down today, - I have found an old Switch card receipt featuring a 19 digit number. The last 9 digits of this number do look familiar. Could this be my account number?

 

YB have really got me over a barrel. Can anyone advise me on this matter?

 

I can not believe the nerve of this bank cashing my cheque and then stating that I must provide them with my old account number.

 

I look foward to receiving your responses.

 

Many thanks

 

Ruth T

[turt77]

You dont need to supply them with an account number. They have to supply information relating to an individual, not an account.

 

If I were you, I'd write back telling them that you dont have the number and remind them that if they fail to comply with the request before the 40 day deadline, they will be reported to the infomation commissioner.

 

They've not got you over a barrel. You've supplied them with everything you need to. You've just got them squirming already!

[RuthT]

Many thanks for your response. I will be writing to the YB again today requesting information relating to my account.

 

Once again thank you.

 

I will keep the forum posted during my battle with YB.

 

Regards

 

Ruth T

[caro]

Turt is spot on Ruth. The SAR applies to you as an individual and encompasses all accounts. If they have your name, address and proof of any changes it is up to them to provide all the information on you and any accounts you held. This is typical of the sort of delaying and intimidatory tactics you can expect from YB. Be strong and you will get you money back.

[isie1980]

Even though you don't need the account number, it is the number on your switch card. You recognised the last 9 digits? Well knock off the the 9th, and the account number is the 8 preceding it.

 

Hope this helps.

[norvernrob]

And just to add to your argument (not that you need it), I didn't have my account number either. I actually received a letter and a phone call from YB saying they needed my account number. I replied telling them no they didn't, that i'd already given them all they information they needed to find my account, and they had the remainder of the 40 days to get my information to me.

 

it was all on my doormat within the original 40 days

[RuthT]

Many thanks for your prompt responses to my problem with the YB. Your help and advice really does give me great confidence in dealing with an issue that I would never have taken on without your help and support.

Once again, thank you. I will keep the forum posted.