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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBS versus me


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Hello- please bear with me as I am squeaky new to the forum. I managed a company from 2004 until 2008 when the RBS decided to remove our credit facilities and recall the business loan. We had never defaulted on any loan repayment EXCEPT the january 2008 one which put our account over the overdraft limit. to balance this grevious crime we had supplied the RBS with written independant confirmation from two government bodies that we were due to invoice for 2 projects in that very same January - totalling about 50K. The bank received the written confirmation from both parties (they had requested it). A weel later we received the loan recall letter for the full amount (87K -75% DTI guarantee on it) of which 25K was on personal guarantees. There was no atempt to discuss with us the temporary payment default and apparently no attempt to recognise that 50K was about to hit the account in the space of days. to cut a long story short we took our case to the FOS who have decided in favour of the RBS (surprise, surprise) but we are adamant that the RBS have not followed a reasonable, sympathetic line (all words in the banking code they are signed up to) and that they are guilty of malpractice in managing our account.

Please note the dates this was happening, the same time as the RBS meltdown. The recall of the loan also exposed the business and myself to 2 other business loan defaults - also with personal guarantees attached. These 2 lenders took the opposite view of the RBS and have not hounded the life out of me but the RBS have gone to open decree and inhibitions on our property (which has very little equity and half owned by my wife) and to compound this great state of affairs I am enduring ill health following on from 2 operations which need about another year to recover from. Therfore our only income is incapacity benefit and child tax credits -not a great scenario.

 

We have just received the FINAL decision from the FOS which states they judge in favour of the RBS -in spite of all the documentation provided by the various agencies who were kind enough to provide letters of support regarding the 2 paying projects - all to no avail.

 

So why this tale of woe? I do not agree with the FOS judgement and I would like advice on how to tackle this David and Goliath scenario. We have been hard working tax paying good citizens and the RBS have more or less criminalised me.

 

Any help greatly appreciated.

Kind regards,

 

David

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Hi I dont know how much - or if - this will help, but you might want to have a look at this one http://www.consumeractiongroup.co.uk/forum/scotland/212092-bombshell-dropped-today-advice.html as it will give you an idea of the operation of RBS. Not pleasant, but better to be forearmed (and also it gives you some reassurance that you're not the only one!)

More generally, in term of influencing the FOS, I'm afraid your outcome isnt unusual. Tbh, I (and I would emphasise that this is purely personal pov) consider them pretty much a waste of space.

About the only thing that occurs is that there is a general election campaign going on and you might be able to make a bit of noise/ embarass a few politicians about how they have spent our money when RBS are pulling the rug from under businesses which are basically profitable but, like many others are having a bit of cash flow problems. So we - I mean the wider community - practically beggar ourselves to pull their nuts from the fire, so they express their gratitude by beggaring us? Ridiculous. On the other hand, your experience of FOS isnt unusual imo. Perhaps rattling a few political cages might generate some interest - and this is your best chance for another four or five years.

Sorry I cant be more positive :(

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  • 2 weeks later...

RBS are in turmoil. I think they will probably fold over the next couple of years.

 

If Labour lose the Election, RBS, HBOS/Lloyds will have to pay back all of the Taxpayers money as Labour is the only one wanting to keep the shares. If the new government sells the shares, they will have little money.

 

RBS are frantic right now and calling in loans, debts, defaulting alot of their cusotmers etc.

 

The FOS is a Joke, they rarley help the public and will mostly find in favour of the Banks.

 

Take them to court. Try and get a Court Order to put their enforcement action on hold. I am sure the court will be more sympathetic to you since you can back up what you say. Write to the bank telling them that you intend to go to court to put their enforcement action on hold as they are acting unlawfully and in breach of the Banking Standards. Tell them that the court will favour you as you can back up all of your evidence when they can't.

 

Remember, the FOS decision is not final. You can go to court against RBS or you can appeal the decision of the FOS in Court, whichever is easier for you.

 

You can contact the FOS again and tell them you are seeking a Judicial Review of their investigation and outcome in regards to your case as you believe that they have been acting ultra-vires (outwith their powers) in favouring RBS and strongly advise them to re-evaluate their findings or face court action.

 

Good Luck in whatever you do.

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