Opened Stock

[blfamily]

Please Please please do not but opened stock from PC World.

 

I recently bought a 400w PSU, it had a faulty sata cable connector, that fried the hard drive on my PC.

 

I also bought a new graphics card, this I thought was unopened but it had been opened and looked at. Again it didn't work properly.

 

Both returned for refund.

[Renzokuken]

Please Please please do not but opened stock from PC World.

 

I recently bought a 400w PSU, it had a faulty sata cable connector, that fried the hard drive on my PC.

 

I also bought a new graphics card, this I thought was unopened but it had been opened and looked at. Again it didn't work properly.

 

Both returned for refund.

 

Faulty stock isn't returned to the shelves, whenever a faulty item is returned it's given a label saying "faulty product, not for sale" and placed on a pallet in the warehouse awaiting return.

 

If someone opens an item to look at it without the permission of the staff, then there is little they can do about it. It happens quite frequently, for some reason customers just don't get the hint when an item has a big sticker on saying "SECURITY PROTECTED, DO NOT OPEN BEFORE PURCHASE".

 

Maybe you should take a little time to examine an item's seal before you pay for it, rathen than coming on here trying to warn people about the obvious.

[kiptower]

example of in fact it is returned to stock when faulty

 

last week I sent a friends mate to PC world to get a new 400 gig sata drive his HP PC had died

 

guy know nothing about them etc has all the details written down what he needs

 

get a box with drive , was not taken from a display shelf a member of staff had to GET IT FOR HIM

 

gets it back to me box looks like its been through a wind tunnel no security seal, and drive inside had been removed from the sealed protection bag and it was a PATA , not as asked for a SATA, ( before you ask the guy didnt even open the carrier bag from when they put it in one for him, it was brought straight to me ) also what he was given isnt actually shown on the current web details etc

 

told him to take it back as it was wrong one and it had already been out the box etc

 

Goes back see the same guy and tells him what is wrong , the guy said quote " oh sometimes returns get mixed up by MISTAKE with new stock "

 

so ok he now gets the right one , and checked it was all sealed ok

 

to crown the story the new drive was faulty out of the box track 0 seek error , but they changed it no problem

Edited April 14, 2010 by kiptower

[blfamily]

So if a customer asks you is this PSU ok because it is opened? would you say yes or no. The server at the store I went to send yes that will be fine, no one has played with it - it wasn't.

 

There was one item labelled a customer return - it was open, no attempt had been made to resecure the security label.

 

You just don't put returns back on the shelf unless they are unopened. You have no idea that the customer has not damaged the product in some way! One of the SATA power connectors on the PSU came apart due to a manufacturing error. The gpu was in its anti static bag, but this was unsealed, it had no covers on the terminals, so had clearly been out of its bag at some point.

 

PC World website did not list the gpu in stock at the branch I shopped at. I phone your helpful customer service desk and he confirmed the store should not have these items in stock. SO, if they were not in stock why were they on the shelf in the first place???

[Renzokuken]

example of in fact it is returned to stock when faulty

 

last week I sent a friends mate to PC world to get a new 400 gig sata drive his HP PC had died

 

guy know nothing about them etc has all the details written down what he needs

 

get a box with drive , was not taken from a display shelf a member of staff had to GET IT FOR HIM

 

gets it back to me box looks like its been through a wind tunnel no security seal, and drive inside had been removed from the sealed protection bag and it was a PATA , not as asked for a SATA, ( before you ask the guy didnt even open the carrier bag from when they put it in one for him, it was brought straight to me ) also what he was given isnt actually shown on the current web details etc

 

told him to take it back as it was wrong one and it had already been out the box etc

 

Goes back see the same guy and tells him what is wrong , the guy said quote " oh sometimes returns get mixed up by MISTAKE with new stock "

 

so ok he now gets the right one , and checked it was all sealed ok

 

to crown the story the new drive was faulty out of the box track 0 seek error , but they changed it no problem

 

So in essence, your friend left the store without checking his goods. He could have sold him a brick in a box and he'd never have noticed until he'd got home. Not that I'm defending the ignorance of the member of staff, the training is right there on the company intranet and he's clearly chosen to ignore it and sell the wrong product. All I'm saying is always check your products before you leave the shop. I even do it when I'm putting something through the till for myself.

 

So if a customer asks you is this PSU ok because it is opened? would you say yes or no. The server at the store I went to send yes that will be fine, no one has played with it - it wasn't.

 

There was one item labelled a customer return - it was open, no attempt had been made to resecure the security label.

 

You just don't put returns back on the shelf unless they are unopened. You have no idea that the customer has not damaged the product in some way! One of the SATA power connectors on the PSU came apart due to a manufacturing error. (cheers for proving yourself wrong there) The gpu was in its anti static bag, but this was unsealed, it had no covers on the terminals, so had clearly been out of its bag at some point.

 

PC World website did not list the gpu in stock at the branch I shopped at. I phone your helpful customer service desk and he confirmed the store should not have these items in stock. SO, if they were not in stock why were they on the shelf in the first place???

 

As for the PSU question, I would also be tempted to say yes the item would be fine if it was opened and looked at. It's not like any customer would pull their unfinished i7 rig out of their pocket on the shop floor and start tinkering with the power supply before putting it back now on the shelf now, is it?!

 

There are various types of return, faulty, non-pristine and pristine. Faulty returns never go back on or anywhere remotely near the shelf and if they have, the member of staff should be reported and disiplined as this is gross-gross-gross negligance as you can imagine with faulty electronics. Non-Pristine items are opened and unused items or items that have been purchased incorrectly but are otherwise perfectly fine for resale, these have big white stickers over the barcodes stating "Pre-Owned product" and are checked by staff to ensure they're not damaged, and are complete before they are returned. And pristine returns are unopened and unused items which are still fully sealed such as unwanted gifts, these are just put back out with no lable to be resold.

 

Also, I've been building computers for 7 years, and I'm a qualified technician, I'm yet to see a GPU that comes with any form of cover over the power connectors. But reguardless, to notice this you must have first noticed the seal was broken, at which point you could have just put the box down and picked up a sealed one instead.

 

And finaly, the reserve and collect system will show a store as out of stock should they have less than 3 of that particular item in stock at any given time. To prevent customers driving to the store to collect during peak periods and finding their item is gone before the staff can pick it off the shelves, followed by the generic customer screams for compensation for petrol/daycare/days off work to collect/emotional torment or whatever other expense they decide to dream up.

Edited April 14, 2010 by Renzokuken

[kiptower]

so you are saying dont trust the store because they may put a brick in the bag

 

lets be real here , there was no reason to suspect he was being given a duff drive , all I can say then by your statement AVOID PC WORLD @ any cost

[Renzokuken]

so you are saying dont trust the store because they may put a brick in the bag

 

lets be real here , there was no reason to suspect he was being given a duff drive , all I can say then by your statement AVOID PC WORLD @ any cost

 

Wow, way to blow an analogy way out of context.

 

To be honest, I've seen 3 occasions where a customer has returned a brick in a box. I've never once seen a sales colleague do the same.

 

OMG DON'T TRUST THE PUBLIC..

 

¬_¬

[blfamily]

The computer desk I am using is PC World. I drove to Coventry to get it on reserve & collect & guess what It was OUT OF STOCK. SO I drove to Leicester to get the desk - A member of staff even helped me load it in the car and she was the till operator! Coventry put it down to computer error.... (theft or what ever).

 

Are you saying Non-pristine items (like the GPU) should have been labelled as such as earlier you say customers open boxes without asking? or Just items returned "not required".

 

The identical replacement GPU which was bought online (& Cheaper) from a renowned company came with protection to it's terminals, as did my last GPU.

 

I won't be bothering with PC World again & will stick to this new supplier I found, who delivered the goods to me for free less than 12 hrs after I had ordered them!

[AtlantisZPM]

Simple solution retailers don't allow opened stock to be returned, not sure how that would go down ;s

[AtlantisZPM]

I won't be bothering with PC World again & will stick to this new supplier I found, who delivered the goods to me for free less than 12 hrs after I had ordered them!

 

The grass always seems greener on the other side. I shop in store and online, and you never know how good a company is until something goes wrong. For instance the item you have bought online what if its faulty and the retailer makes you return it to you at your time and cost, or they may silly buggers and make you jump through hoops.

 

More than likely the mistakes where human error with the retailer helping out customers that have bought the wrong item and wanted it swapped. Its annoying when you are on the receiving end of mistakes, but I am guessing everyone has made a mistake at work

[loopinlouie]

I for one am always one to refuse an item with damaged or previously opened seal, but that was just down to a store telling me a printer with broken seal was okay when not and I had to return it due to the ink having been 'half inched' prior to purchase by a tea leaf.

 

What about the till operators, why cant they be made to not sell items that do not have full seals, unless pristine of course, but then they should be made to point out to the purchaser and they could be given the opportunity to check the item or ask for another.

 

Fact is of course stores are not going to do that, they would be left with a lot of stock;)

 

We would probably be thought of as too picky then. I used to trust store sales people, not anymore.

[AtlantisZPM]

I used to trust store sales people, not anymore.

 

I am very cauious of people wanting my money. I always remain vigilant for instance beware of asking a question and getting an instant answer for example you see an item and ask a random sales person is this OK and they says yes, this should ring massive alarm bells. if you really want to buy an opened item get them to at least check all the bits are in it in front of you.

[Conniff]

But you do have a right to examin goods before purchase.