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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cca city card


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Hi All,

Need some solid advise from all you experienced people,

Just asked for a cca from 3 of my credit card companies, got a phonecall from citi cards to ask why im asking, as im currently paying them all at least the min payment, needlest to say i hung up (weird request)There 14 days is up next week, so what will i do if they dont arrive in time ?

Put the account into dispute?

If so how much should i pay them a month £1 , £10 ?

Does putting the account in dispute affect your credit rating straight away? or does it ,or should it affect it at all?

Also have sent a subject access request to 3 other cards as i was paying PPi for years on them and im self employed so await this as well,

Have had a succesful company for years but within 6 months all orders are cancelled due to the downturn so just trying to sort out the next move in advance so i dont make an arse of it

Any advise is much appreciated many thanks

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Hi,

 

Regarding your CCA request to Citi................

 

http://www.consumeractiongroup.co.uk/forum/citicards/249799-new-strategy-s78-1-a.html

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 5 weeks later...

Hi,

 

One of our Mods, Enron is good with Citi, I'll move this thread to the Citi Forum.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Yep, Citi are an interesting case.

 

Despite their own internal code of conduct enshrining a customers right to "free access" where such laws exist, they do not honour them.

 

Things may have changed recently though, as all their credit cards accounts have been sold to a third party.

 

My belief is that they have lots of problems with there accounts before 2006, certainly from the point of view of the much older ones they only retained copies of the front of "executed agreement".

 

And whilst they maybe able to produce a copy of the original Terms & Conditions (often undated in the text), it would be hard for them to establish without doubt that these two documents actually belong to one another.

 

You are entitled to withold payment whilst your s78(1) CCA request is outstanding. However in accordance with the Manchester Test Case a creditor is entitled to record entries against your credit file, request payment, and so forth...... they however can't take you to court during the period of their default, or threaten legal action -- because they simply can't do it (and to do so is against OFT rules).

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Thanks enron,

I have sent a subject access request,i have offered to pay £21 per month on the basis they freeze the intrest and charges and review in 6 months when hopefully my situation will improve,dont know if they are the kind to accept this, ? dont know if im being fair, or wasting my time?

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Thanks enron,

Have pffered to pay them £21 per month and they freeze the intrest and charges and review in 6 months as hopefully my situation will improve by then, have sent subject access request , dont know if they are the kind to accept this ? or am i wasting my time and money?

oops sorry already posted this

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See what there response is.

 

From the point of view of Citi, you may have received a letter stating that all the credit card accounts have been sold -- so it will be upto the new creditor as to whether to accept.

 

They are meant to be accepting of those in financial trouble, especially as hassling you could break the Protection From Harassment Act, and they rarely go to court -- as you could end up paying next to nothing a month.

 

Out of interest when did you apply for the account?

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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thanks enron,

The account was before 2000 im sure, in the 90s sometime, i did receive the letter and i wikk await there response

i dont mind paying 21 per month till things pick up for me, as im sure they will eventually, hope they accept to freeze intrest and charges ? if thety dont give me a copy of the cca can they go to court? as i am trying to tread the water just now, after all if the financial industry didnt mess up i wouldnt be struggling just now as most people are

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