disabled me v MCS/HSBC/DG solicitors Help!

[tiredandangry]

I currently have a claim stayed in court. This has not stopped HSBC threatening recovery action. I have received threatening/harrassing letters from MCS and DG solicitors. Being disabled and recently poorly I have not had the energy to write so tried talking to them on the phone. I explained I'm disabled and the case is stayed. They still keep trying to persue action and I am sick of it.

 

I've tried writing a response. What do people think? The request for reasonable adjustments is to ensure HSBC/MCS etc focuses on complying with the disabled discrimination act to meet my needs.

 

FORMAL COMPLAINT.

RE: A/C xxxxxxxxxxx County Court Claim Noxxxxxxxx

My complaint is that you have sent harassing letters and made harassing phone calls in pursuit of a claim that is currently stayed at County Court.

Please note that I am disabled and require reasonable adjustments to meet my needs.

 

• I require Metropolitan Collection Services to read my records before sending letters threatening recovery action.
  

 

• It is easier for me to communicate via e-mail. I require the e-mails for your complaints department and compliance department so that we may discuss the harassing letters and phone calls which I have found extremely distressing. I would also like to discuss with the compliance department how you have failed to meet my disabled needs.
  

• I wish to be allocated to one named person who will deal with my complaint
  

• I request a copy of your complaints procedure
  
  

• I require that this case be referred back to HSBC.
  

Finally I demand an apology.

[Castlebest]

Hiya tiredandangry and welcome to the HSBC forum

 

You are suffering from standard HSBC tactics and look to be coping well , nice letter . They are doing this to all of us at the moment, just keep telling them to go away... we had to wait 2 years for them to get themselves sorted, now its our turn .

 

Have a look at my thread here

 

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/244669-hsbc-after-test-case.html

 

pete

[tiredandangry]

Thank you!