The abused vs Citi

[The abused]

Well I eventually recieved a reply from OPUS not by Carolyn Browse complaints investigator but by Tina Cooper complaints Advisor.

 

The basics of her letter are which she states is confirmed in writing. She can find no evidence to support a promotional rate ever being applied to my account. This is strange as I have a letter from CITI dated 26th September 2008 that my promotional rates have been reapplied to my account (additional interest accrued to be applied to my account) The 3 statements which this Tina basis her case, one of which is the Oct 2008 statement says that my promotional rate has been removed. Poor Tina in over 12 weeks could not find anything to support my account ever having a promotional rate applied.

She further states that the credits applied to my account " are not considered payments" this in itself is odd as the statement refers to payments and credits ( my direct debit for £230 was returned unpaid but the additional accrued interest of approx £350 was credited to my account) Can someone help me here. Transaction date of 25th Sept and Date entered 30th September what is the difference please as my direct debit was due 2nd Oct.

 

She states that a letter was sent to me in August 2008 giving me the option to close the account or have the account frozen at the old rate. In feb 2008 interest was 29.9% purchases and 31.9% In October 2010 under the "general repricing policy which occurs" the rates were put up to 34.9% ( Interesting the rate via OPUS is now a very nice 41% )

 

As regards the Data Subject Access Request she claims are logged under separate complaints as they are specialist complaints. I have these from CITI and confirmation that they dont or to be precise cannot locate a copy of my CCA.

 

She goes on to thank me for giving her the opportunity to investigate the issues I have raised and as they have completed their investigations my complaint has now been closed.

 

Am now drafting a letter to go with the forms to be sent to the FSO. Not sure what they will do or when I will get a reply. Is it worth sending a copy to trading standards?

Dependant on result from FSO ( I do not have much confidence in them) then I will take legal proceedings against OPUS.

[The abused]

recieved a letter from opus today stating that with effect from 31st August they will be transferring the account ti Progressive Credit Limited. it says the new company is under license from Credit card Asset management ltd. As I have a dispute with OPUS does it now mean deal with Progressive Credit Ltd or OPUS or CCAM who owned both these companies? Advice please

[Enron]

Is that a Notice Of Assignment, if so then the account is being transferred to another company - if it's not a Notice Of Assignment (i.e. the document is headed) then it could just be DCA working on behalf of Opus.

[The abused]

Thanks for the reply Enron.

The letter is from OPUS It is not a notice of assignment. It merely states that my OPUS credit cxard agreement will be between me and Progressive Credit ltd, First floor, Tower view. Kings Hill West mailing Kent, ME19 4RL.

 

it does go on to say that as I have not used my OPUS card in the last 6 months I will not be recieving a new card and my account will be closed on the 30th of September 2011. If I have a balance then I must continue to make at least the minimum monthly payment.

 

It also states "The OPUS trademark is used by progressive Credit ltd under license from Credit card Asset Management Ltd."

 

I will send my letter to OPUS as still have an ongoing dispute with them although from their last correspondence they or rather a miss Tina Cooper decided she could not find anything to support my grievance so closed the file.

[The abused]

oh wondreful just wrote out my ongoing dispute with OPUS then I am told I cannot submit reply:mad2:

[The abused]

Well not got time to redo. Just will say account still with OPUS and not progressive credit ltd.

[The abused]

I sent a letter to OPUS 3rd Jan via special delivery. 5th Jan informed by the OH that i have recieved a phone call from CITI wanting to speak to me. Would not say what about and told it was defiinately CITI. Very odd!

[the_shadow]

Hmm strange... Citi shouldnt be anywhere near the account having supposedly sold it to OPUS...

 

If they do get through to you I would suggest the usual mantra/advice of telling them to put it in writing.

 

S.

[The abused]

Yes absolutely must be in writing. Very odd evening phone call however!

regards all

[Laura Cooke]

Opus wrote to me last year saying their "Client" would not be pursuing the debt anymore then I have had 2 letters recently from Opus wanting to know why no payment as been made on the account and the consequences of not doing so what idiots

[The abused]

Hello folks,

long time since I have been on site. To summarize recent events I have paid OPUS the outstanding amount owing circa £7000 but now I dont have £200 interest to pay a month. I sent them a letter regarding the unfair removal of my promotional rate in 2008. I recieved a rather condescending reply explaining that it was because I had breached my agreement. I do not believe I had. I am drafting a reply now. I had made a late payment actually 2 in 6 months. Recently by mistake I discovered the Credit Card Accountability, Resonsibility and Disclosure Act 2009 (little ole USA) interesting reading. It can be summised after this act was put into force an explanation why CITI were not sending out copies of the original agreement. Further more it sets out limitations on what credit card companies cannot do.

 

According to this act passed by congress, you would have to be 60 days late on your payment to warrant an interest rate hike on a promotional rate (this rather contradicts the OPUS reply to my letter which they claim missing or making a late payment is in breach of my agrrement) This act was as far as I am aware put together to protect consumers as certain penalties (normally financial) were applied to individuals who made a late or missed a payment. The old original agreement states along the line of if you seriously or repeatedly breach your terms and conditions. Now if I miss a payment once that is a one off, if I miss a payment again I have repeated it. if I then miis a third payment I have repeatedly breached. So from this is can easily be understood as to why to be fair to the consumer a 60day period is allowed, furthermore, even if you were guilty of this, if you maintain your payments after 6 months it is required that the original or promotional rate be reinstated.

 

Now my biggest question of all. Why has this policy not been adopted over here? It seems believable that CITI were aware or there unfair penalties and rather settle them, they ignore your letter of complaint, spend nearly a year in supposedly looking for a copy of your original contract before returning your £1 and telling you they cannot find it whilst in the meantime unloading their shabby underhanded business onto somebody else.

I am writing a polite letter to OPUS requesting my refund this weekend (letter before action), Failure to reimburse me will result in my taking legal action to recover it. I believe this policy they have is just as bad if not worse than PPI payments or Libor interest rate rigging. The dear ole USA fined Barclays bank for their underhanded practices perhaps we could hope if our spineless ministers were up to it of fining CITI and any other Credit Card company who have adopted these practices. Waqtch this space!

 

Regards

The abused

[Enron]

Citibank maybe an American company, but their subsidiaries Citi Financial Plc and Citi Bank Plc operate under UK law in this country.

 

So I don't think that you will have any joy reclaiming interest from OPUS on a point of US law, unfortunately it doesn't work that way.

[The abused]

Hello all

not been here for for a long while. wrote a letter to OPUS but no reply, Anyone have an address for them please