Perfect Homes problem

[mart2k6]

Hi

 

Firstly I have always paid these people on time.

 

I setup a direct payment system with these people to save me keep going into town each week. Payment went as normal on the day but then a few days later they took almost £40 out of my account. This made my council tax debit bounce and put my account overdrawn.

 

When i went into the store to raise the matter I was faced with very poor customer service , none of them knew anythin about it and wasnt even slightly bothered. I got told that is was an error and they didnt know why but I could draw the cash back over the counter.

 

Now this morning I have a bank statement with a £35 overdrawn charge on there beacuse of this. I already raised this with the store and they stick to the case of its not their problem and really cant be bothered. Ive asked for head office number and was refused and told I have to deal with them only and cant find any numbers or email addresses on the net.

 

My question being where do i go next with this , I am £35 overdrawn charges out of pocket , had hassle from council tax cos the payment bounce and to add to it all have had rude and inadequate customer service treatment by the store.

[Lefty]

Hi

 

It's bloody annoying, innit! But I wouldn't hold out much hope in getting any kind of recourse from Perfect Home. If it's the first "service" (ahem, PENALTY) charge you've had from your bank, you may like to ring them up and ask them to refund it... For a "first offence" most banks will.

 

Companies like Perfect Home, BrightHouse, Buy As You View etc aren't really geared up for DD payments - their business model is buit around collecting cash weekly - and I hear many reports of problems in this area. You may find it less stressful to simply go back to making payments in the store.

 

By all means take the company on, but I don't think you'll succeed.

 

 

All the best

 

 

Cheers

Lefty