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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help needed to prepare for benefit fraud interview


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I attended the interview under caution with my father as I could not afford a solicitor.

All I can say was that it was awlfull it brings tears to my eyes just thinking about it,

My Father had to interupt twice as the interviewer was getting aggressive (banging on the table) and slamming papers infront of me, they talked to me like ****, they had no photo or video edvidence they went on electrorol info and credit files and as my x partner came and went his name was bound to be on them.

They went all the way back to my previous claim back in 2004-2006 and asked about him being on electro roll and credit file.

Also because I still use my married name and my maiden name,- passport in maiden and driving licence in married, some bills in maiden and some bills in married, I have only done this thou confussion I am still not sure what name I should be using, they have also accused me of emmigrating whilst still claiming and lied in the interview by saying I came off benefits after I had spoken to them and was aware i was being invetigated, I am absolutly possitive it was the other way around and told them that I had no job house nor money behind me I wasn't sure if I was going to make a go of things or not untill I had a way of living.

What gets to me is that I had Declared when my ex stayed at my house to my complience officer when I had my baby (prem) I had to stay in hospital and my ex stayed at my house with our children. they had a go at me for not telling them about changes in cirumstances and not telling them about having the baby, I answered that I did tell them I declared it to mr ..... the complience officer I signed the statment of declaration!

they responded that they are not the job centre and that I commited an offence because I never told them! and yet where was the interview under caution held? at the job centre, and they expect people not to get confussed.??

Come the end we asked the interview to be stopped as they were trying to put words in my mouth and not letting me answer the questions. my interviewer responded that only she can decide when to end the interview so I Said I wont be answering any more questions, she told me I had to I refused and she said she had enough to charge me and read me my rights again. she then threatened (still on tape) that if I dont admit to anything now that she will speak to all my neighbours friends and family and what will they say I responded the truth if they new me well enough. and It Ended there. I am not sure what to do next do I need to send in any evidence? should I get copy of the tapes? should I complain? and how long aprox will I need to wait for a response?

thanks for taking your time to read this.

 

If what you have said is true, with the banging on the desk & refusal to stop the interview then there has been a clear breach of the PACE procedure.

 

http://police.homeoffice.gov.uk/operational-policing/powers-pace-codes/index.html

 

Were you given the caution at the start of the IUC? Was it explained to you that you were not under arrest & were free to leave at any time?

 

Ask for a copy of the tape (you should have been given a form explaining how you can do this at the end of the IUC) & when you’ve listened to it, if you still feel the same write a letter of complaint to the local DWP fraud manager.

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