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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot reckon they found Credit Card CCA BUT it is dubious


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This is typical of Cabot!

 

Clearly, they have not even fulfilled their obligations under s78 CCA. However, they state that:

 

"I have 14 days to reply and if no reply I will be sanctioned by the court (the overriding objective),"

 

I take the view that, the overriding objective, works both ways;

Cabot must put up or, shut up!

 

Comply fully with your s78 CCA Request...and any other document referred to in it!

Together with a statement of account.

 

Cabot are employing Unfair Practices and attempting to mislead a consumer, you.

 

If they continue to use these covert tactics, report them to the OFT.

 

You may have to use the CPR's yourself to obtain disclosure, if they continue to ride a coach and horses over your consumer rights.

 

Do cabot hold a trur copy of the executed credit agreement that embodies all the prescribed and required terms?;

 

have Cabot provided the inception terms and conditions that fiorm part of that credit agreement?

 

have Cabot provided a statement of account, together with the post contractual statement(s) CCA 2006:;

 

are Cabot the Creditor?;

 

was the account legally assigned to Cabot?;

 

if so, have Cabot provided documentary evidence proving that the account was legally assigned?

 

AC

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In reality, you should write once again to Cabot; pursue them for full compliance under their obligations of your s78 CCA Request.

 

If they fail to meet their legal obligations, then you can twist their arm and;

 

Use CPR Part 31.16:

PART 31 - DISCLOSURE AND INSPECTION OF DOCUMENTS - Ministry of Justice

 

CPR 31.16 is used for disclosure before proceedings start.

 

Please do not be panicked into starting proceedings against them; not necessary!

 

Always better to defend...

make Cabot do the running around.

 

AC

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At the end of the day, they should not even contemplate taking any Court action against you, until they have fulfilled the requirements of your legal request under s78 CCA:

 

A true executed copy of the alleged credit agreement;

the inception terms and conditions of that credit agreement;

statement of account and;

PPI (if applicable) documents.

 

The DCA (debt buyer) involved knows this!

 

Re: any CPR disclosure request, you are entitled to the documents that the claimants case relies upon, in order to either defend or, counter-claim.

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Agree, you are worrying too much.

Please bear in mind that, firms such as Cabot delight in making consumers run around like headless chickens...they want you to act like: a headless chicken!

As stated prior, if you wish you can pursue them once again by sending another letter but after that, leave Cabot to think about their LEMON.

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Let us all remind Cabot and their in-house solicitor (Morgan) about, the courts overriding objective:

PART 1 - OVERRIDING OBJECTIVE - Ministry of Justice

a) ensuring that the parties are on an equal footing.

Perhaps, Messrs. Cabot and their in-house solicitor: Morgan solicitors, would be kind enough to FULLY comply with your legal request under s78 of the Consumer Credit Act 1974, prior to attempting to mislead you.

If I were you, then I would write once again to Cabot.

stating that you are of course, mindful of the courts overriding objective.

However, at this point in time Cabot have failed to supply you with all the documents that they are legally obligated to provide to you.

keep your letter short, sharp and to the point.

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