Cancelled direct debit- Payment still taken.

[dori2o]

I cancelled a direct debit last week following a dispute with the company it was being paid to.

 

The Direct debit was cancelled 3 days before the payment was due via my online service. however, on checking my online statement today I notice the payment has been taken from my bank.

 

What should I do?

[barracad]

Contact your bank - under the Direct Debit guarantee, you are entitled to a full and immediate refund.

[maroondevo52]

Hi,

 

If the Direct Debit has not been cancelled in accordance with your instruction and a further Direct Debit payment has been taken you are entitled to an immediate refund of the amount debited from your bank under the Direct Debit Guarantee. Either contact your bank by phone or write to them.

 

Dear ............,

 

Account number:

Sort Code:

Company Name: [name of organisation taking the Direct Debit]

Reference: [insert the Direct Debit reference from your bank statement]

Amount: [insert amount taken]

Date: [insert date amount debited]

 

I wrote to you on [insert date of cancellation letter] instructing you to cancel the Direct Debit referred to above, effective from [insert date provided in original correspondence]. I note, however that a further payment has been deducted from my account after this date.

 

Under the terms of the Direct Debit Guarantee, please re-credit my account accordingly. Please confirm in writing that this has been done, that the Direct Debit has now been cancelled and that no further funds will be taken from my account.

 

I have copied this letter to [insert organisation name] for their information.

Yours faithfully,

 

 

[signature]

 

Cc [insert organisation name]

 

 

You might have to edit to suit.

 

Regards.

 

Scott.

[dori2o]

Thank you both, i'll try phoning the bank first thing in the morning.

 

One further question, is there a minimum time limit on how long before the payment the DD should be cancelled? I'm sure I cancelled it approx 4 days before the payment. Is this stated in the DD Guarantee or does it differ from Bank to Bank.

[maroondevo52]

All banks require at least a day’s notice before the Direct Debit is due to be paid and it is best to check how long your bank needs to do this as it could be as much as three days.

[ellyjay]

A Direct Debit is a method of payment. If you owe the company an amount of money, they will still claim from the account details you gave them at the time of the agreement.

[foxyflugel]

I used to work for LLoyds TSB - banks can process a recall request - even on the day when the money is due - the money should go straight back into your account (& show the day after on the balance).

[rob r999]

ive got a complaint going back to 2006 with nat west . They refused to cancel a direct debit and refused to refund their charges because of the refusal. Ive complained to BACS who are looking at it. I hope yours is sorted easier than mine !

[what_todo]

hi,

 

if you do it via a phone, its done there and then.

 

if you done it via internet banking there need to be at lease 2 working before.

 

me, i do halifax online banking

[indebtstudent]

"All banks require at least a day’s notice before the Direct Debit is due to be paid and it is best to check how long your bank needs to do this as it could be as much as three days."

 

Whilst this may be true personally I'd argue the point. The DD guarantee says you can cancel a direct debit at anytime. When I worked at Nationwide provided it was done prior to midnite then it was ok. I would always recommend cancelling it as early as possible though.

 

Did you incur any charges as a result of this? I have recently discovered there is more to the DD guarantee that just the little bit they send out to customers.