"Plusnet Queries Thread"

[locutus]

About Us

 

 

We first started providing Internet access way back in 1997. Dial-up modems and 56k speeds were all the rage back then and YouTube, Facebook and the iPlayer weren’t even a twinkle in their creator’s eyes. Since then the Internet has changed almost beyond recognition and we’ve grown to provide broadband to more than 200,000 customers. We also offer Home Phone and VoIP.

In January 2007 we were bought by BT. Now we run as an independent subsidiary from our offices in Sheffield. There are more than 200 of us working here and in 2008 we were awarded a ‘First Class’ one-star rating in the annual Best Companies to Work For survey.

We talk to our customers about pretty much anything related to broadband over on our Community site, and they can join in the chat on blogs and discussion forums. Our customers also get generous rewards for telling their friends about us.

This approach has helped us win a stack of awards. In 2008 we won Best Consumer ISP at the ISPAs (think Oscars but for the internet industry), been ranked number one in a Broadband Choices survey and won 9 out of 11 categories in the 2008 uSwitch survey.

If you like the sound of Plusnet, have a look at our products and join today.

 

Bit of info from their website.

[locutus]

Your 3 dongle may tell you how much you use... I used to sell t-mobile dongles and they had a section that kept track of how much you downloaded.

[locutus]

£5.99 with plusnet gives you 10 gig allowance. (you can download 10 gigabites of data each month)

 

£10 with three gives you 1 gig allowance. (you can download 1 gigabite of data each month)

 

 

Plusnet is up to 8 meg speed (estamated 4 meg speed)

 

3 dongle is up to 3.6 meg speed (last year in the center of london, got around 1 meg speed acording to a review I read. (t-mobile got consistantly over 1 meg speed... I used to use this fact for comparison when I was selling the t-mobile dongle:lol:) )

[locutus]

P.S. bob... can you offer our good friend Jan4a a discount? :lol:

[locutus]

On the other hand, signing up for a month-by-month contract at least you're not tied to it if the speeds are super low.

[locutus]

Your post needs to be a certain length before the signature shows, and only 1 post will show it per thread. Hope this helps

 

 

Bob Pullen

Plusnet Customer Support

community.plus.net

[locutus]

Hi

 

Will you post how you get on? I'm interested because I'm going to switch my dad over to Plusnet when his Talktalk contract runs out in Feb. He is paying a fortune - don't think he knew what he was doing when he signed up!

 

Thanks

Jan

If he's paying 2 much with talktalk there is something wrong... they are very cheep! If he is thinking of swapping, most DSL broadband need a BT line. (this is where I think Allwood's problems are stemming from) Now, BT have a "Socially responsible" package called BT Basic, its about £12 - £13 per quarter for line rental (and you get £12 - £13 of calls included in the package!) so get him to check that out. That along side PlusNet would be a cheep package!

 

 

 

hi Allwood is plusnet ok from my point of view no they are not ok but thats for me, im whats called a heavy user,

 

if ur into loads of downloads, streaming videos and gameing then u need to be carefull what plusnet package u get as they control the speed of ur line to alot of sites that they have decided on no mater what speed ur line can handle, so make sure u choose the right package for ur needs, ask questions of there suppost and sales staff, check out all the links on the product page. ask bob questionson here, im sure he wont mind helping...

 

if u dont get it right u could end up paying for a package u cant use, mind u im sure plusnet let u change packages part way through a contract..??

Gaming uses very little download usage and doesn't need a fast speed broadband. You need a fast ping over a wide bandwith. I have about half meg connection due to where I live but I have a reasonable ping, and I've never had a problem with online gaming.

 

 

 

Talk Talk dreadful provider...they will try and screw £70 from poor unsuspected people regardless whether their contract has ended with them.

 

I still have no broadband and I dial 150 and unfortunately I am still with talktalk.

 

As mentioned above, I was told by Plusnet that I would be connected by 16 February this would have been 1 month after placing the order with them. Cancelled my DD for talk talk and after the time scale had passed I got a message from plusnet that my conection would be now 30 December.

 

I am thinking of not using any broadband now as I feel they are like banks all they want is your money and not provide anything for it.

 

Not sure if I can get out of my contract with plusnet as after the conversation I had with them last week I got several messages that my order was being processes, I feel plusnet has broken this contract by initially telling me that I would be connected within 3 weeks and then on 16 December and now it is 30 December...what are these people playing at. I received their quipment about 2 weeks ago.... during one of my conversations with plusnet I was told that I would received their quipment about 2 day before connections. It seems that these people do not know what they are talking about :confused:

Right, your phone line is with talktalk, this is going to cause you some problems. I'm sure Bob will have some solutions for you.

[locutus]

All I can say is I had no problems going to Plusnet - everything connected within 5 working days.

 

I am dreading switching my dad from Talk Talk to Plusnet next year though ........

 

Start a thread when the time comes. The problem with moving from talktalk to another provider is that you lose broadband for about 10 - 15 days whilst you transfer to BT and get new broadband provided... you still got your 3 dongle? Maybe a PAYG Sim in that would tide him over!