Sky customer service. What a joke.

[freakyleaky]

So now it is 3.30ish on the afternoon of the third day I have waited for a Sky engineer to call to install a new box and multi room.

 

The first install was due on the 30th October. After waiting in all day and having no contact from Sky I called to see where They were. He actually turned up around 5 pm.

He stood on the drive, took one look at the house and said " sorry but this needs a special heights team. Sky engineers will not do the install"

He went on to recommend I contact an independent installer and was kind enough to give me the name of "someone he knew":-o

 

Anyway after recovering from the shock of how completely unprofessional this muppet was I contacted Sky who told me he should not have told me that etc....... and they would re book the installation for the 9th Nov.

 

9th November waited in all day. No one called or contacted me at all from sky and I spent the best part of 3 hours making calls trying to sort it, with no joy.

I was told as a gesture of goodwill (Where have I heard that before?) they would credit my sky account with £10.00. ( still waiting) and re book the installation for 21st Nov (today).

The "Manager" who offered me the GOGW and booked the install gave me her "personal extension number" in case there were problems on the day of the install. I tried calling her and after 25 minutes on hold was told she does not work on Saturdays!!!!!

 

 

So there we have it. Sky have taken my money for the install and my first monthly payment for the new service neither of which I have had. They continually lie and fob me off with BS excuses and do nothing to try and compensate in any way!!

 

THEY ARE COMPLETE AND UTTER COWBOYS AND CON-MEN!!!

 

They have me signed up and are taking my money. Now they are not interested. USELESS!!!!!

 

 

Anyone else had similar problems??

[IdaInFife]

never had a problem myself but certainly a complaint is in order to get more than a tenner

[pompeyfaith]

He stood on the drive, took one look at the house and said " sorry but this needs a special heights team. Sky engineers will not do the install

 

Hmmm what a load of bull it was 5pm more like and did not want to do it so late in the day.

 

PF

[freakyleaky]

Hmmm what a load of bull it was 5pm more like and did not want to do it so late in the day.

 

PF

My thoughts exactly.

 

I have had some luck with the installation but you might not believe what happened. I can barely believe it myself.

 

The engineer turned up about 5 minutes after I posted this thread yesterday. He was on his own. I asked if he was the special heights team. He said no and that he wasn't authorised to do the job:-x:-x

 

Ok so I took a deep breath and asked what he could do.

He then asked ME if I was prepared to go up on the roof and do the high stuff if he told me what to do!!!!!:eek:

 

Well after I stopped laughing I said yeah no problem and ended up fitting the new quad thingy to the dish and connecting the 2 new cables, clipping them to the roof tiles and under the lead etc, and finally fixing them to the wall.

 

The rest of the install was inside work and he did all of that no problem.

 

Anyway tried it all out this morning only to find that there was no signal from the second new feed so had to go up on the roof again to fix that. Turned out he hadn't fitted the connector properly on the end of wire.

About an hour ago we lost the input on the other cable. I will have to sort that one tomorrow.

 

Customer service???????????????

Professional??????????????

Expert engineers???????????????

:lol::lol:

 

I just got to laff or I'd top myself!!!!!!!!!!!!!!!!

[pompeyfaith]

Blimey id send them a bill for installation or at the least ensure they do not charge you

[pompeyfaith]

Blimey id send them a bill for installation or at the least ensure they do not charge you

[IdaInFife]

that is absolute ludicrous what they asked you to do

[freakyleaky]

that is absolute ludicrous what they asked you to do

Tell me about it. The fact that hanging off roofs and chimneys is second nature to me is beside the point (yes I'm really father Christmas). For an engineer representing sky tv to even suggest it seems unbelievable. The only reason I agreed is because I knew I wouldn't get the job done until god knows when otherwise.

I still can't use the bloody thing until I get the signal on the second input sorted. I wonder how long it would take for sky to send someone out???

 

Anyway if anyone has similar stories please add them to this thread.

 

Also any advice on what to do next re compensation would be gratefully received.

[freakyleaky]

Update:

Been up on roof and re connected the cables and all is working perfectly now.

 

Had a call from Sky. THEY ACTUALLY PHONED ME!!!!!!!!!!!!!!!

 

Anyway a very helpful young chap has sorted out a refund of the installation fee and also refunded one months subscription. I have to send my phone bill in when it becomes available and I will receive a refund of the cost of all the calls I have made concerning this install.

 

So nowhere near the amount of money it's actually cost me but better than nothing.

 

I have asked, and he agreed, that the engineer doesn't get into bother over this. I'd hate to see anyone lose their job.

[IdaInFife]

glad you got something sorted

 

ida x

[bennywin]

My problem is identical.

 

Oooh, cant do it mate.

Ring my mate . Here is his number. He turns up at 8.30 Mon morning fixes new dish in under 30 mins and buggers off. Here is a bill for £350

 

Meanwhile sky dont want to know !

 

Someone get me some prozac, I am getting mad !

 

Thw whole thing is a con.

[downswing]

when we moved house got the installation engineer around everyones dishes out the back quite low down says ours has to be on a pole at the front of the house above the roof line cost an extra £150 had me by the knackers as he said he would leave and no tv for us as it was a new house i did ring sky but they dont care told us it was a contractor