Homecare land of leather help

[dodger010]

Hi guys hope somebody can help, right bought suite from land of leather 2 years 6 months ago the cushions on the arms have come away in the front corners it is on the 2 seater and both sides recline.

When the suite was bought we also perchased silver insurance which covers accdental damage as well as defective workmanship and or faulty materials, this is run by Homeserve, when we tried to claim they said that it is the type of material used and they are putting it down to wear and tear,what is my next step. Hope i have placed this in the right forum thanks all.

Edited November 16, 2009 by dodger010

[rebel11]

Try Consumer Direct

[dodger010]

Thanks tried CD no luck but did give me the number for the fos and they have taken up the case and given me a lot of help.

Edited November 16, 2009 by dodger010

[dodger010]

Hi just to update 24 hours after calling Homeserve i recieved a letter off them offering a voucher for £799 or £399 cash job done.

[rebel11]

Well done, result.

[fuzzleduck1985]

Hi everyone!

 

This is really interesting and I've read quite a lot of threads about this homeserve insurance, or rather lack of it!

 

Have any of you got a good website or any contact details for Homeserve? I can't pin down their definitive company as there are so many!

 

Land of Leather sold me the insurance with them without giving me any of the policy documents or contact info! I'm now not hopeful I will get anywhere with them, but I've got to give it a go!

 

Thanks for your time,

 

Sam

[dodger010]

Hi cant remember the name of the company it was the fos that told me the name and i believe the fact of action by them was a contributing factor in them changing there mind so quickly give them a ring and then ring homeserve and tell them what is happening and you would like them to look at your claim again hope this helps.