Ticketmaster & MJ Refund

[tiaposy]

I am having a problem with Ticketmaster & a refund of MJ ticket money.

 

Originally I decided to have the souvenir tickets (mad I know!) but then decided I could do with the money more.

 

I rang them on 14th August (last day to get the souvenir tickets) and told them I wanted a refund instead. I went through all the card details etc and was finally told it would take up to 3 weeks.

Then on sunday I had an email saying my tickets were on the way.

I rang on sunday, monday, and yesterday and they haven't returned my calls. They are saying the final lists for refunds has gone through and they will 'see what they can do'. They have admitted I rang on the 14/8.

My question is, can I send them a LBA? They never ring me back and I am getting sick and tired of going through the details everytime I ring.

 

Also, has anyone got their head office address?

 

Thanks

[tiaposy]

I have just had to phone them again (after them not returning my call as promised). They are saying it was an operator error on 14/8 and that she shouldn't have agreed to a refund. They are having a meeting with AEG tomorrow to decide what to do (I cannot be the only one then).

 

Am I right in saying my contract is with ticketmaster & not AEG, therefore I can take ticketmaster to court to get my money back - plus interest?

 

Any help gratefully appreciated as I owe this money to my mother-in-law!!

 

Thanks

[IdaInFife]

yes and

 

Ticketmaster Customer Services

PO Box 798

Manchester

M60 1WUV

 

idax

[IdaInFife]

above answer to first post and yes to second

 

dia x

[tiaposy]

IdaInFife.

Thanks for this. I have sent them a complaint through their website, attaching a LBA letter.

I am fed up with their 'customer service'.

I'll let you know what happens

[buzby]

You'll be bound by THEIR ™ Terms and Conditions, so read those completewly before you start talking about court action. Tickets are not the same as other goods under the DSR, so as it is you who is changing your mind (rather than them letting you down) it might be useful to cut them some slack, than get hit with a brick wall.

[tiaposy]

I was told I could change my mind and I would have a refund within 3 weeks. They have had enough slack - nobody every rings me back and technically they have had my money since March.

[buzby]

Unless you have proof of what you were 'told' (like a recording) it's not worth pursuing. Your agreement will be based on the pre-existing T&C's, and staff will not have the power to vary. The fact the also had the money until March is hardly relevant, as MJ was still living then - the issue is your change of mind on the souvenir alternative. The clock starts from then.

[fluffycloud]

:cool:Did you get any joy with Ticketmaster? I have the exact same problem!

[tiaposy]

Yes I did. If you want more details pm me.

[fluffycloud]

Yes I did. If you want more details pm me.

Hi I sent you a PM did you get it?

[tiaposy]

Hi. Yes, did reply. I need to find the letter

I sent to them - I think I still have it.

[fluffycloud]

Hi. Yes, did reply. I need to find the letter

I sent to them - I think I still have it.

Thank you I will look forward to your help!!