shoe tailor/reliable collections

[Jan4a]

go for it!

 

I'm PM ing you.

 

Who would you report them to? FSA?

[hilaryfrances]

Jana, you are a star, thank you

[Jan4a]

Been thinking about this and wondering, are we right?

 

Should we be complaining to Ombudsman to resolve a problem and then reporting to FSA afterwards to get them fined?

 

Just something one of site team said to me on PPI.

[hilaryfrances]

OK Jana I will go to the ombudsman first

[Jan4a]

I wish someone else would comment! I think I'm right but not 100%.

[hilaryfrances]

Is there any reason I cannot do both at the same time, just make each organisation aware that I was in touch with the other? Get my money back from the ombudsman and report them to the FSA for dodgy work pratices?

[Jan4a]

Its certainly worth a try. Worst that could happen is that FSA will refuse to look at it until Ombudsman has made decision.

 

Problem is that Ombudsman are taking months at moment, they are so snowed under with PPI stuff.

 

You could ring Ombudsman and just check, their number is on their website.

[hilaryfrances]

I have decided that I am going to let the FOS I have copies of everything and let them sort it out. I have been meaning to claim this money back for such a long time that a few more months will be niether here or there. I will then report them to the FSA

[Jan4a]

That sounds like a good plan!

[hilaryfrances]

right all three lots of paper work ready to go to the FOS, I am going to let them sort out all 3 catologues. I will send them in different envelopes so they dont get mixed up. At least I will when the posties go back to work.

[Jan4a]

My mail hasn't been affected at all because RM are sneaking in casuals to cover the strike, so I'd post them now.

[hilaryfrances]

I will go to the post office after work tomorrow and post them signed for. Fingers crossed

[Jan4a]

Fingers are crossed!! I think others have said FOS acknowledge receipt fairly soon even if they don't look at it for ages.

[hilaryfrances]

well they went recorded delivery yesterflumps, just a waiting game now

[hilaryfrances]

well today I got a cheque back from JD Williams for £60.I also got three letters from the FOS aknowledging my claims. The only trouble is they have reference numbers on them that bear no relation to anything so I dont know which one is for JD Williams or should I say my shoe Tailor account! lol

 

I shall have to try and sort out which one has been paid and cancel my claim with the FOS for this one.

[Jan4a]

Glad you got something.

 

Did you tell JDW that you'd gone to FOS or is it coincidence? Just curious.

[hilaryfrances]

well I am not so happy now, I have discovered my cheque was from the shoe tailor account but as I had another claim for £60 with another catologue I had them mixed up. They charged me £99.99 just to set up collections. I am returning their cheque today and informing them I have made a complaint with the FOS and I want the full amount of over £200 returning, I believe they send out cheques thinking people willl just accept them

Edited November 12, 2009 by hilaryfrances

[hilaryfrances]

I have written and returned their cheque. They state that they do not think that the FOS will be able to deal with my complaint as they can only deal with matters arising from April 2007. In my letter I have stated that if this is the case then I shall take my complaint to the FSA.

 

I will not be bullied by them as I am, thankfully, solvent these days and do not need to bank their cheque.

[Jan4a]

Good for you. Keep at them. They wouldn't even have sent you £60 if they weren't in the wrong.

 

I was going to send my PPI stuff to FOS and that was from 2004. I'm sure other people have. Maybe catalogues are different. We'll no doubt find out!

 

Jan

[hilaryfrances]

I have had a claim for PPI from before that which was sorted out by the FOS, I have not got my money as yet but my claim was succesful so go for it Jan.

I must say I did enjoy sending them back the cheque with a snotty letter telling them to stick it where the sun does not shine! In a polite manner of course and that I will not settle for anything less than a full settlement. watch this space

[Jan4a]

don't blame you.

 

I got my PPI without FOS. Was just filling the FOS form in cos they were 3 weeks late and the letter arrived. Just checking a couple of things before I sign their acceptance form now.

 

Barclaycard PPI next .... that won't be easy from reading other threads!

 

oh, and I said I'd sort my brother's bank charges out as well.

 

That lot should keep me out of mischief for a while (except for next Friday of course!)

[hilaryfrances]

had a letter yesterday from the FOS with a form for me to fill in, this is quicker than I expected. This is for the Marshall Ward Claim for £60. I have to wait 8 weeks for them to deal with Great Universal as they have not bothered to answer my letter, unless they write in the meantime, the lady from FOS has written to them again on my behalf. I am impressed by the speed they are dealing with my rrequests. I have not heard anything about shoe tailor which is the largest amount. I have sent them a copy of the letter I sent to them when I sent their cheque back so we will have to wait and see.

[Jan4a]

Hello

 

fingers crossed then that they deal with it properly! Can't make my mind up about FOS, some say they're waste of space, others like them.

[hilaryfrances]

got a letter from Great Universal saying that they were "investigating" my claim, this is their responce to the letter they got from the FOS on my behalf so things are happening there now as they ignored my letter. I also got a form to fill in from the FOS service with regard to Shoe Tailor, they had also married the lette up with my paperwork re the returned cheque. Got yet another statement from Shoe Tailor showing a credit balance so they mus have re-opened my account.It would be much easier if they just returned my money instead of faffing around

[Jan4a]

So it does seem as though it was worth complaining to them - some think FOS are useless!