Worse service

[K.K]

Hi guys,

I got sky package on 6th Nov 2008 from Sky office.I wasn't told about private engineer or sky's engineer.I got a call and text later to confirm to pay the engineer €30 but when he came he asked for extra €80 for fixing sky up on the wall for not catching signals.And next day he brought another guy to help him out and i paid him,all.He swithched on Tele but it wasn't catching up signals.I asked him he said wait for 4,5 hours it will come up.I asked for receipt of payment,he said you will get from Sky.Since that day I'm waiting for channels but no channel comes up:rolleyes:

I called sky office thousand times but they say I'll have to pay extra charges to engineer because he was from some private company.Even I didn't know that we can be sent private ones without being informed.

Now,why do I pay extra charges,again,while i paid already and got nothing.

So,i've decided to cancel sky and to be surprised sky representative in cancellation dept gave me address to cancel my package and didn't try to solve the problem.

Well! THIS IS,HOW SKY IS LOSING ITS CUSTOMERS

[maroondevo52]

Hello and Welcome, KK.

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

[IdaInFife]

many paper and leaflets you recevie through the doors advertise sky but they are independant engineers so you have called them to set you up.

 

Why do you just not phone your installer to come out?

 

ida x

[K.K]

i called that company who came to install my sky but they say same thing that i'll have to pay again because it's engineer's charges

[IdaInFife]

no, you have 12 months warranty on your install and have to adhere to it so they cannot charge.

 

Ida x

[pompeyfaith]

Ida,

 

The poster is using the Euro symbol in there text so I don't think they are from UK so the rules and regulations may be different where they are.

 

PF

[IdaInFife]

It's still the same for ROI for sky installs

 

ida x

[K.K]

yes,it's all same and is free for 1 year but only with sky's engineers.Isn't this odd that customers get sky without knowing that engineer isn't from Sky's,it's a private one.Even it's private one what about that money we paid for getting service but didn't get any thing