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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LBL CCA Licence - Important Information


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Bailiffs turned up at my new house last night!!! bloody old neigbour told them where i live.

 

Didn't get my car though, i just laughed at them and they told me they would call again when i least expect it. I said "knock yourself out pal.... call whenever you like!! They went off in a huff.

 

How many times, as a rule of thumb, are they likely to keep calling? any idea's.

 

G

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:mad:

Hi all log book fans,

 

I spoke to Stephensons solicitors today, and they are confident of their abilities to:

 

  • Stop any further action on my car (currently in hiding).
  • Prove the agreement to be 'unenforceable'
  • Discredit the Bill Of Sale

They are claiming a 97% success rate against log book loans. And they are even doing it through legal aid.

 

Has anyone had any dealings with these guys? What are they like? Is it too good to be true?

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Hi there, sorry to sink your boat. I have been a client of Stephenson's solicitors since last year January.They kept telling me there is a Test Case. Finally after no contact from Stephenson's, I contacted them and they sent me another legal aid form which I completed and sent back to them. I again had to call them as no-one contacted me. Finally last week I had a letter from them saying the legal aid request has been turned down. My only other option is to pay privately. The cost for the case is £1000.00 upfront plus £250.00 Every calendar month until the case is heard(could be 2 years) Bearing in my mind solicitors can get a Garnishe Order to freeze your bank account if you mess around with money owed to them on contract! I am on a very low income.Even if I stop eating NOW until next summer I would not have that kind of cash.I have been told by another soliciter (independant) that it is very hard to get legal aid for consumer finance. So after nearly a year and a half of waiting, I am now back to square one. The things that really annoys me is when you first sign up with Stephenson's you are allowed to speak to the solicitor. After they have you as a client, they wont even call you back or advise. The only person you can speak to are their assistants who keep telling you every 5 minutes they are not legally trained! I have phoned them in tears with LBL Bully Boys at the door and you will get an assistant telling you, "we are not legally trained!" I have no idea what I can do. As I said before this is what happened to me. Everything you have written has been said to me as well and here I am 18 months later back to square one. And you know what they say about something that seems too good to be true!

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Hi there, sorry to sink your boat. I have been a client of Stephenson's solicitors since last year January.They kept telling me there is a Test Case. Finally after no contact from Stephenson's, I contacted them and they sent me another legal aid form which I completed and sent back to them. I again had to call them as no-one contacted me. Finally last week I had a letter from them saying the legal aid request has been turned down. My only other option is to pay privately. The cost for the case is £1000.00 upfront plus £250.00 Every calendar month until the case is heard(could be 2 years) Bearing in my mind solicitors can get a Garnishe Order to freeze your bank account if you mess around with money owed to them on contract! I am on a very low income.Even if I stop eating NOW until next summer I would not have that kind of cash.I have been told by another soliciter (independant) that it is very hard to get legal aid for consumer finance. So after nearly a year and a half of waiting, I am now back to square one. The things that really annoys me is when you first sign up with Stephenson's you are allowed to speak to the solicitor. After they have you as a client, they wont even call you back or advise. The only person you can speak to are their assistants who keep telling you every 5 minutes they are not legally trained! I have phoned them in tears with LBL Bully Boys at the door and you will get an assistant telling you, "we are not legally trained!" I have no idea what I can do. As I said before this is what happened to me. Everything you have written has been said to me as well and here I am 18 months later back to square one. And you know what they say about something that seems too good to be true!
Im sorry to say that this isnt the first time i have heard this story, i have had numerous clients tell me this almost identical story.

 

I think that you should contact the SRA as this appears to be a professional conduct issue here

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi, thanks for the info, i did have my suspicions i have already been told that i cant get legal aid by an independant solicitor before approaching stephensons.

 

I intend to go to court my self this week and obtain an injunction to prevent them from taking my vehicle, which i know i will get legal aid for, however, my question is:

 

What court do i have use to prove the agreement unenforcable if i represent myself? can it be county court level??

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HI Georic

 

 

Your Local County Court is where to make your application.

 

Also include a claim for damages under section 137 Consumer Credit Act in respect of an extortionate credit agreement.

 

(You can use the same claim form for more than one claim.)

 

Make your total claim on a 'general claim form' N1 - which you can download from the HMCS website.

 

Others may advise differently; but I hope this helps : )

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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  • 1 month later...

Not sure if you will get very far with the SRA and/or Stephenson's:

 

Stephensons Named on SRA's Intervention Panel

 

 

North West law firm Stephensons Solicitors LLP has secured a three-year contract from the Solicitors Regulation Authority (SRA) to join their panel of Intervention Agents for the first time.

 

The SRA is the independent regulator of more than 100,000 solicitors in England and Wales. Stephensons has been appointed as an Intervention Agent for both the North West and North Wales and will act for the SRA whenever they move to shut down a solicitor’s practice under its statutory powers.

 

More than 160 firms expressed an interest, with tenders received from 59 law firms across the country. Of the 24 firms appointed, Stephensons is one of nine which have not previously been on the panel.

 

Responding quickly after instructions are received, the Stephensons team will effectively deal with all aspects of securing client papers and funds and will contact the firm’s clients to arrange for them to be represented by other solicitors.

 

Ann Harrison, Chairwoman of Stephensons, said: “I’m delighted with this appointment which is the culmination of a lot of hard work during the tendering process. To be chosen to act as an agent for the SRA across the North West and North Wales is incredibly pleasing, particularly as we are one of nine firms who are new to the panel.

 

“This is an extremely prestigious appointment for Stephensons, lasting three years, and we have been selected because the SRA believe we can do the job to an excellent standard.”

SRA chief executive Antony Townsend said: “We actively encouraged applications from all parts of the legal community and we were very pleased with the number and quality of responses. We have an excellent panel in place to help us with interventions, which are a key means of protecting the public.”

 

Stephensons employs more than 300 staff across a network of regional offices in Manchester, Bolton, Wigan, Leigh and St Helens. The firm provides a diverse range of legal services for all aspects of our clients’ business and personal lives, with specialists practising in the following areas of law: Corporate, Commercial Property, Commercial Litigation, Employment, Debt Recovery, Crime, Clinical Negligence, Consumer, Personal Injury, Family/Care, Probate, Residential Property, Social Welfare and Housing.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 3 weeks later...
would this be the same for mobile money????

 

 

im also having problems with mobile money,my car got stolen while i still owe mmoney.my ins company havesaid they need to pay mobile money out of my settlement check,,,how can i find out if my bos is legaly standing,,help.

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  • 3 weeks later...

Hi All......

 

I suppose like me - you are all keeping a keen eye for any update on the fitness of Log Book Loans to continue to hold a credit licence?????

 

No good news yet, I'm afraid - it still only shows the notice to revocate as previous right now : (

 

However - there was a company called MSN Financial that was given a similar notice showing as:

 

a 'minded to refuse' dated - 7/03/08 - then

 

a 'determined to refuse' dated 22/08/08 - then

 

a 'Appeal rejected' dated 30/03/09 - then

 

a 'licence terminated' dated 21/04/09

 

So in answer to the question - how long can it take for the process to happen - it would seem about a year or so....

 

I suspect we are due an update on the public register soon where this company are concerned if things run along the same timescales as shown above.

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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Applecart

I have just thought of something interesting.

Thanks for your reply by the way.

 

As you know it is 3 years since LBL contacted me and I was concerned as to why contact me now with yet more threats?

 

could it be that they are contacting everyone who owes them so they can get as much money in as they can because they ARE going to have their license revoked?

 

BUT they have contacted me maybe by mistake, without noticing that I have a recording of their practices!!!!

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Actionblusox

 

More than debateable....... however, in the current climate, you'll probably find most companies are pulling in debts wherever ignorance prevails.

 

That's why this forum is good.... consumers can arm themselves with information that assists them at least start to think 'do I have to put up with this?' 'what can I do to help myself keep my home, my car, my livelihood' etc

 

Keep us posted on how you get on with the OFT : )

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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  • 2 weeks later...

Is there any update on this Licence being revoked ? I am currently in battle with LBL and its reached Court Stage.

Firstly, my car was in a garage for repairs, which should have been carried out by Kia Warranty as it was a relatively new car.I was waiting for a Kia Rep to visit the car and agree the warranty claim. I was then having the car fixed to sell privately which would have cleared all of the loan against the car. However, LBL got there first and removed it and sold it at auction !! -without my knowledge.

They maintain they posted me a Default Notice and then a Termination Notice. I maintain they did not, and certainly did not sign for any mail at that time.

The car was not in fact registered at the address to which they refer in all documents. I live in Wales and the car had been purchased for cash via my old address in England. ( I did not originally notice this, nor did they)

I have an undated document to say that the Bill of Sale was registered in the High Court. The only signatures are that of mine and the LBL agent. But no date.

The LBL does also say that is interpreted as being legal 'exclusively in the English Courts'......Surely the court in Aberystwyth, Wales is not an 'exclusively English Court'?

The APR of the loan says simply 84% but I take this to mean an APR of approx 125.1% - is this still legal ?

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i would certainley question the bill of sale having no date.check your signatures on the bos and fixed loan agreement.if they were signed by the same person then it is unenforcable and you can claim for your loss of car.as for my problems m money will not contact my solicitor but keep bugging my insurance company.on a hpi check it states that i leased the car from them {huh i paid cash and got the receipt to prove it }

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  • 2 weeks later...
Excellent Applecart may I suggest you start a specific thread announcing this before your news gets buried in this one......... not forgetting to add a link to the OFT

 

 

 

 

please can someone tell me how to get an injunction out on these idiots stopping them from taking my car please what form do i need ?

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I did indeed send all of the documentation to the OFT , and while they said they would not get involved in my own case, that they have copied all the information to other depts and people interested in LBL.

I also provided all the documents to the Trading Standards Office who dug deep into the method the loan was advertised, how it is sold, if there were any notices about LBL or a typical APR displayed in the Cssh Generator Shop being used, and how the agreements are worded and who signed what.......

my guess is that both these organisations are investigating LBL based on their requests for copies of documents and details etc from me.....

I guess if we all keep sending in copies to OFT and Trading Standards ( for mis selling of the loan ) we might get somewhere...

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Hi Aberdulais

 

Totally agree with you, consumers have rights and if all who have been affected by bad selling and dodgy contracts make a loud enough noise, the OFT and Judges will have to do something.

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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Hi 'I will survive'

 

I think you need form N16A (Application for Injunction - General form) you can download it from www.hmcourtservice.co.uk.

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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To Everyone On Here Can You Are Stop Bad Mouthing Log Book Loans

 

People speak as they find honey.:rolleyes:

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Ha, ha, ha, ha - I never thought I'd EVER see a comment as posted by 'honey33'

 

Nobody is 'badmouthing' Log Book Loans....... everybody on this forum seeks to assist each other with concerns as they arise on any given consumer issue.

 

Regrettably, the main advise people seek on a large number of the threads, happens to be about LBL's.

 

Take that as you may - but until consumers find that they are being dealt with fairly and honestly by Log Book Loans and others like them - I think you will find the need for advise is likely to continue.

 

Clearly, if Log Book Loans or any of their sympathisers are concerned with them being the 'topic of the day' - then perhaps such 'sympathisers' would be best taking such concerns to them directly and suggest to them; that they 'actually' address their internal practices and work within the regulations and the law!!!!!!!

 

After all 'People are Re-active' - It makes sense that if they change their current practices,..........

 

i.e - they could start by understanding what the Bill of Sale and a Credit Agreement actually mean, and when and why they should use them - and work on their methods of executing the documents correctly (just for starters) - then once they've done that - they can look up how to administer loan accounts within the guidelines set through legislative and regulatory bodies.........

 

then maybe;........ just maybe - the consumers experience will change and the re-action from consumers may change towards them.

 

Failing that, they should look to employ people who know what they are doing, rather than doing what they are 'told' to do - by people, who obviously haven't got a clue!!!!!

 

NOW that's not 'bad mouthing' - that's the FACTS

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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