XcapeWithUs.com went bust - plz help :-(

[ttheli]

HI Guys,

 

I booked a hotel with XcapeWithUs.com using the M&S Mastercard. I have just checked their site to find out they stopped existing as of 30 Apr 09! I've spent almost £400.00. How can I get it back?!!!

 

Plz I need your help quick

 

Thanks Guys

[supasnooper]

Hi ttheli,

 

Get in touch with M&S Credit Card company straight away and ask them to recompense you.

[ttheli]

Hi supasnooper

 

Thnx for a quick response. I will do it now. But shouldn't I first contact the company thru which I bought the hotel?

 

Thank you

[supasnooper]

If they've gone bust - you're wasting your time.......there's nobody there to answer the phone.

 

Get in touch with M&S, they are duty bound to refund your cash.

[ttheli]

HI supasnooper,

 

Thanks a lot for your help. Just sent M&S a letter as I couldn't get hold of anyone on the phone.

 

Thank you again!

[janmal2000]

going to start our own thread but my OH booked a stag wknd accomodation with this company, paid the final instalment on 28 April then they say they go bust 2 days later!!!!!!!!!!!!! [problematic] ?????????Unfortunatly he paid over £2500 by bank transfer and 2 lots of £500 on his visa debit!

they were supposed to be going in 4 weeks.

[andie_303]

visa debits can sometimes carry the same protection as a card - can you ask your back about doing a charge back for the transfer??

[janmal2000]

have just spoken to banks, they say that they can assist with reimbursment of the card payments, just not with the bank transfer. in process of putting claim in writing to them now

 

did ring the hotel but no money at all has been paid to them. not good.

[42man]

I'd advise as Janmal has done to contact the hotel first (as some MAY have been paid for), then if payment was made via a credit card then you must request a refund back....

[42man]

I'd also advise those who did book with a debit card to check any travel insurance also...

[janmal2000]

No money has been paid to the hotel (not just the boys holiday but many other people travelling too).

 

Lloyds bank are receiving a lot of calls too. They told us to try the hotel and then put everything in writing to them to claim back the money that was paid on the card which helps but still leaves most of the money with Xcape. This was sent to them this afternoon.

 

Only some of them have travel insurance, not all