Time Computers..

[Stukatto]

I'm not sure if this is the correct place to write this.

 

I bought a top end (at the time)PC from Time Computers back in 2004 costing over a grand, purely for the tower/keyboard, it also inluded their special cover plan. I never had any problems with any aspect of the purchase until recently. I went to re-install windows using the recovery disc, but it says the recovery system is not compatible.

 

It turns out they never set up the recovery system on the computer. (ie: hidden data on the hd to recover from). Thus I have no copy of windows XP to re-install even though my purchase included a copy of windows XP.

 

Here comes the fun bit... upon trying to contact them about the issue, it turns out that the original Time Computers went bust.

http://pcs.timecomputers.com/aboutus

 

They want me to pay for a new recovery system, that may or may not work with this pc. My complaint is the fact that I have already paid for a full valid license of MS Windows XP.. yet I don't have one.

 

Anyone have any advice on where I stand in relation to obtaining either a new copy of the software or the disc(s) needed to repair the current software? After paying all that money, why should I have to pay more for something I have already paid for..?

Edited April 17, 2009 by Stukatto
Did not like the link that was put in (automatically) looked like an advert.

[Renzokuken]

I'm not sure if this is the correct place to write this.

 

I bought a top end (at the time)PC from Time Computers back in 2004 costing over a grand, purely for the tower/keyboard, it also inluded their special cover plan. I never had any problems with any aspect of the purchase until recently. I went to re-install windows using the recovery disc, but it says the recovery system is not compatible.

 

It turns out they never set up the recovery system on the computer. (ie: hidden data on the hd to recover from). Thus I have no copy of windows XP to re-install even though my purchase included a copy of windows XP.

 

Here comes the fun bit... upon trying to contact them about the issue, it turns out that the original Time Computers went bust.

TimeUK.com : Buy your flat screen TV factory direct

 

They want me to pay for a new recovery system, that may or may not work with this pc. My complaint is the fact that I have already paid for a full valid license of MS Windows XP.. yet I don't have one.

 

Anyone have any advice on where I stand in relation to obtaining either a new copy of the software or the disc(s) needed to repair the current software? After paying all that money, why should I have to pay more for something I have already paid for..?

 

You may be able to reinstall using a normal windows XP disk, providing you still have your serial key. Obviously you'll need to either buy, or find a friend with a windows XP disk.

 

Failing that, your only option is to buy a copy of this disk. I'm asuming the company trying to sell you the recovery CD's is a seperate company from time, as they went bust a while back. Therefor they have no obligation to provide you with one free of charge.

[dx100uk]

you shouldn't have to use their disk.

any xp disk will do, just run erc when it has done its first bit.

 

can i ask what issues you are having that points to your need for a recovery disc?

 

this is simply sorted with any xp disc, i shall not suggst where you can get online, but use your imagination.

 

dx