Severn trent water

[TRUEBLUE1]

Hi there could anyone give me a little advice please.

Last year i fell behind on my water bill and severn trent took me to court over this i filled out the section asking for them to consider payments towards the account i offered them £10 per month and the court said £15.

I received a letter from the court and severn trent water the court said i had to start paying on the 5/11/08 the letter i recieved from severn trent stated to ignore the date the court said to start paying and to wait for a payment plan to arrive from them .

I waited approx 2 weeks after the court date passed and still no payment plan from severn trent, then suddenly a letter arrives saying that i should start paying them on the 15/11/08 well by this time that date had passed so i contacted them and they said that i had defaulted on my arrangement.

I explained that i did not received the letter in time to make payments as arranged so they agreed to set it back up again.

The following month a payment for £15 went out i thought brill we are up and running about a week later i receive a letter informing me that i had defaulted on my payment and my plan has been cancelled and full payment is now due.

I called them and they say it was because they had also tried to get a furthur £15 payment that was from the month before although they did not tell me they were going to do this.

So once again i convince them to setup a payment plan again so january goes fine feb goes fine march is fine ( and then comes april my payment it was due on the 5/4/09 so i made sure i had the £15 in my account to cover it on the day before.

So i go to the bank to make sure they have taken there money on the 5th as arranged and i find that they have,nt so i called them to find out why and they told me because there were insufficient funds available in the account now i know there was enough in on the day they should have taken payment i then get told that as it was a weekend day the dont take the money until the 1st day after the weekend unfortunatley for me by the time they went for the money other bills had been paid leaving nothing for them.

So i explained that i didnt know about there policy of not collecting at weekends and they said it is in the small print on my payment statements.

I then offered to pay my installement for the month on my mastercard he asked how much i was going to pay i said £15 he put me on hold while he spoke to the legak department.

He returned and told me that my payment plan was cancelled again as i had defaulted and that they no longer have to accept the courts jujdement of £15 per month and they now want me to pay £50 per month i explained that i cannot afford that much to wich he replyed well just pay as much of the £50 per month as i can and he will put a note on my file saying that i wont be able to pay and that furthur cost will have to be added ie take me back to court.

Please could anyone advise me as to wether there is anything i can do about this or any advice on how to handle the situation. cheers

[Ell-enn]

Hi, until the court says differently you keep paying £15 per month, ring them and ask for a payment card or book and make payments that way.

 

Are your payments now up to date? If so, just carry on making them - if they won't take payment from you over the phone, ask for the person's name who has refused and then tell them you want them to put that in writing so you can let the court know they are frustrating your efforts to comply with the court order.

 

Ell-enn