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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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charges training read this


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hello there lol look at me on here at 8.30 bet ya all in bed lllllllllllol, you are right rome was not built in a day, but leave it with me, I really enjoy this site and many people have helped me along the way, to be honest dont know what i would have done without the help i have received.

 

Got me out of sticky situations, im still fighting now

 

speak later

 

x

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hello there lol look at me on here at 8.30 bet ya all in bed lllllllllllol, you are right rome was not built in a day, but leave it with me, I really enjoy this site and many people have helped me along the way, to be honest dont know what i would have done without the help i have received.

 

Got me out of sticky situations, im still fighting now

 

speak later

 

x

 

AM ALSO HOPING OTHER BANKERS COME FORWARD, THE BANKING CENTRE I WORKED IN IS CLOSED NOW THEY TOOK BUSNESS TO INDIA, SO JUST HOPING PEOPLE READ IT AND JOIN MY ARMY

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AM ALSO HOPING OTHER BANKERS COME FORWARD, THE BANKING CENTRE I WORKED IN IS CLOSED NOW THEY TOOK BUSNESS TO INDIA, SO JUST HOPING PEOPLE READ IT AND JOIN MY ARMY

Sometimes facebook/friends reunited are good ways to stalk your pray, so to speak ;)

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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The closest I got to that was the fact that, when issues like charges came up, of the laptop which was stolen the money comes out of the bonus fund.

 

Re charges training it was minimal, in fact I am sure I was the only staff member in the area (6-8 branches) who actually bothered to learn the policies re charges once the test case and waiver was announced.

 

If there's no money in it the training is minimal.

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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hi there, i was trained in 1998 ish and we had charges sheets given out every day, and everyone was logged on stats, we were trained quite a bit on charges, a few members of the centre were actually sacked for reversing charges for each other, it was a big huge scandel, and they not allowed back in to the building. We were brain washed with it all, and had lots of training and promises

 

and get this one of them sacked was one of the trainers who trained us

 

my biggest down fall was ever working in banking, you have the perks the staff loans and credit cards and stuff and i know they havent got your arm up ya back but ya take it, I never had any debts or anything at all till worked there. really sorry now even had staff credit card which was changed over to mbna who bought them, i was never advised that it was changed over, as was off sick for a good while, its with the financial onbudsman at the moment, waiting offer

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  • 2 weeks later...

Hey,

 

I used to work for NAG (National Australia Group), I worked on lines for Clydesdale, Yorkshire, and two Irish banks. I wasn't able to refund charges either. I still have a friend (my brother's girlfriend ;)). I am going to call her tonight and see what she has to say about this!

 

I will post up what I find out. I also know someone who works for Abbey as well - I will speak to them too :)

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hiya there i have still been on the case, have been talking to an ex colleague in different banking centre to me and she had to pass to manager for authority, looks like we were trained differently, tracked down a few ex colleagues still looking, any one from abbey would be so grateful to hear from. just to compare notes

 

x

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  • 3 weeks later...

hello there folks i am still here still on the case, just been out for a drink with ex colleague and wait for it ................................. she thinks has all her training stuff in her loft result, is going to get it out for me next week and we will trail through the charges stuff.

 

 

hopefully hopefully this is just what i need, got everything crossed x

be in touch next week

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hello there folks i am still here still on the case, just been out for a drink with ex colleague and wait for it ................................. she thinks has all her training stuff in her loft result, is going to get it out for me next week and we will trail through the charges stuff.

 

 

hopefully hopefully this is just what i need, got everything crossed x

be in touch next week

 

oh and by the way we had charges sheet we completed weekly, we were only allowed to give back 3 a week or errored, she may even have a sheet, reeeeeeeeeeeeeesult

Edited by janice514
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  • 2 months later...
no progress as yet, friend is trying to find all the training stuff???? but not having much luck, dont really know which way to turn now??

 

can any one advise

Yes, keep it to yourself for now. When there is progress don't tell us on the forum but deal with it off forum and then we can read it in the press ;)

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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hope so just busy at moment helping other friends and stuff with loans and other stuff, but not forgotten, just confusing knowing what to do next

 

jx

 

If BankFodder has already made contact with you then keep in contact with him once you have the material.......he will know what to do with it ;)

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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