sky tv bill charge

[postggj]

my turn to have a gripe at sky now

 

got home tonight to find sky downgraded.

called them up and its because of non payment of last bill 17.50..

 

funny as allways pay by dd,

phoned up bank who say there is no problem.

back to sky and get the usual claptrap.

as i have two months left on contract i tell them to take two payments and the missing one. total 3 ammounts of 17,50 then goodby sky.

for that missing payment and no explanation for non collection, they charged me 3.91.

they said its an invoice charge, for not paying by dd

 

so sky for whatever reason failed to collect my dd, not even tried for a second time to collect the dd,

then charged me 3.91 for the pleasure

 

this stinks

 

strong letter demanding an explanation on that charge me thinks and how they justify 3.91

 

any body else had this

[Gary29]

Only thing I can say is yes we have had problems with sky, but on a different thing. But have you tried contacting a memeber of CAG called IdaINFife, she maybe able to shed some light as she works for Sky.

[Conniff]

Send them a cheque for the outstanding minus the £3.91.

Mind you, they wil probably terminate your services there and then, in which case you can take action for the missing months.

[IdaInFife]

my ears are burning!

 

 

normally to get 1 invoice charge credit is quite easy.

 

send an email throught the contact us option on the website sky.com asking for refund and the bank have confirmed they have not cancelled the dd but sky did. (although never heard of this).

 

 

Ida x