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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LBL Damaged my car


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TFT it goes to show how little or nothing you know about the repossesion business. It's not funny at all big cars with big balance outstanding? Six man team? Just goes to show how you under estimate the investigators, they don't get paid peanuts I asure, when I was doing this chasing very expensive cars it was a 10 man operation what are you on about this bounty hunting in a different form. Don't mock what you don't understand

 

Check it, I'm sorry you couldn't make it as a cop. 10 folks on one car - need to get a life don't they - what people will do for money - makes you said really. Tell you what though, says something about the intelligence of the investigators if it takes 10 of them to find a car. Were you part of the supercar division?

You're right, I don't understand the repossession business but then again why would I need to? I aint about to get repossessed.

If someone was that intent on giving you the slip then I'm sure they would plate it and spray it! I suspect you spent half your time catching 8 year old clio's lol.

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

eCar Insurance overpayment - £325

Settled in full - 15/09/08

NatWest Student A/C bank charges - £260

Settled under hardship scheme - 08/06/09

Natwest Business A/C bank charges - £60

Settled in full as GOGW - 20/04/09

Santander Consumer Finance late payment fees - £60

Part settled for £48 - 01/03/08

Peugeot Finance late payment fees - £50

Settled in full before county court hearing - 01/09/09

Peugeot Finance overpayment of £247

Settled in full - 01/12/08

Valley Leisure - complaint about collections agent

£160 part refund of gym membership in compensation - 01/02/09

HFC Bank - complaint about payment deducted from my account on wrong date

GOGW £10 - 01/05/09

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Great

 

Under what section of what legislation is it specifically a criminal offence to impersonate a bailiff

 

I thank you!

 

 

Ok here we go:rolleyes: If you imply, claim call it what you will that you have powers beyond those you do have.......or you claim to be a bailiff which is doing just that as the ordinary citizen doesn't understand the distinction between a simple debt collector & a bailiff.......or you tell a debtor your going to have them jailed (a common ploy often used) or your going to force entry their home & take property when you have no order to do so (another even more common ploy) then you are what used to be known as attempting to obtain money by deception

 

Under the 2006 Act if you tell someone something which is not true in order to cause a loss to that person which can be money or otherwise, to that person then you commit an offence.

 

If you don't believe me I suggest you consult a lawyer just in case your under the impression you & your colleagues are above such laws & as a result find yourself in the dock.

 

Please understand my last comment is not meant to be flippant because if you are the sort of person you claim to be & are just a little bit naive then it really would be a good idea to check......... also it would be no bad thing for us to know that there is at least one bailiff out there who understood the law & it's implications

Edited by JonCris
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The Freedom Tail is more accurate than he imagines with his image of these 'special agents' chasing '8 year old Clio's', especially as LBL's customer demograph is targetting the drivers of similar vehicles of similar value.

I know they work in teams, but LBL Hunter's claim of 6 men lying in wait for him all at once is as fanciful as his James Bond-style escape

More often than agents work from unmarked vans, sometimes alone but more often than not in pairs. Anglia men (as an example) have a list of vehicles to look out for and will drive around assigned counties investigating in the hope of sighting said vehicles, the vans have clamps in the back and if they happen upon a vehicle on their list they will clamp it and send for recovery to uplift it. Some other other agents just drive around in their own cars hassling people... it's all very covert and by the time they have knocked on your door having had no luck it will be because they have exhausted other dubious methods such as asking neighbours, checking out where you work, tipping dodgy locals to pry etc - this however does not apply to most LBL repo's because the people concerned aren't hiding the cars because they do not have the wherewithall to do that and have no intention to decieve.

I've no doubt LBL occasionally do lend large amounts on expensive cars for whatever reason, but this is not the norm.

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Fleeced don't forget the Trackers........... The 1st of which the punter sees being fitted to discourage them from doing a runner or hiding the car & the 2nd one the punter does not as it's fitted surreptitiously......... Something I understand that was revealed by a mole on these very forums;)

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It's not funny at all big cars with big balance outstanding?

 

Just to clarify, I do not think this is funny at all Oh Boy, I think it is sad and probably very upsetting for the poor victims of this questionable money making venture. However, I also have a cousin who is a Sales Manager for Lexus. I understand from what she tells me you need very good credit to get finance for a car like that. Therefore, it is unlikely that you would need to turn to a provider who specialises in high risk customers. Secondly, if a person can afford to buy a 'big car' outright then I'm guessing they've got the funds not to have to burrow from LBL or others.

 

I get extremely angry when I think an important site like this may be being used as a propaganda tool by the very people that the good members of CAG are trying to protect themselves against.

 

One last thing Oh Boy, I am a business student and I know for a fact that any company with an ounce of sense will not spend more on chasing an asset than it is actually worth. 10 investigators (comparatively well paid - your claim not mine) wouldn't make economic sense.

 

IMO, Fleeced paints a much more realistic picture of the situation.

 

BTW, no offence was intended to the owners of Renault Clio's - I was merely providing an example of a more average car in comparison to a Merc or Ferrari.

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

eCar Insurance overpayment - £325

Settled in full - 15/09/08

NatWest Student A/C bank charges - £260

Settled under hardship scheme - 08/06/09

Natwest Business A/C bank charges - £60

Settled in full as GOGW - 20/04/09

Santander Consumer Finance late payment fees - £60

Part settled for £48 - 01/03/08

Peugeot Finance late payment fees - £50

Settled in full before county court hearing - 01/09/09

Peugeot Finance overpayment of £247

Settled in full - 01/12/08

Valley Leisure - complaint about collections agent

£160 part refund of gym membership in compensation - 01/02/09

HFC Bank - complaint about payment deducted from my account on wrong date

GOGW £10 - 01/05/09

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TFT... LBL don't offer finance on cars as such (as to assist on said vehicle purchase) but secured loans (chattel mortgages) using cars as security. The truth is though most customers are led to believe by the salesmen/underwriters (who take commission for each loan no doubt) that loss of their car is not a real possibility and that the signing of unexplained documents such as 'bills of sale' are in fact not important when the truth is they are the owner of the vehicle selling the car to LBL, and that representative telling you the document is just a formality will be hot-footing to a nominated solicitor within days to register that Bill of Sale with the High Court.

Let's for arguments sake imagine the owner of a 2003 car valued at £4600 needs some cash, rings LBL who arrange for a 'representative' to come round. The rep says that LBL can offer them a loan of £2500 on the vehicle there and then, he checks the car out and the identity of the borrower and produces said documentation to sign, tells them how helpful LBL are, that they rarely snatch cars back (only in 'extreme circumstances') and organises a £53 per week repayment scheme with the first payment due in 10 days time. The customer makes 3 payments, but then finds the £53 a week hard going. LBL start ringing them chasing the money, and unbeknown to them charges £12 a call, followed by a covering letter at another £20.... the customer makes a couple more payments over the 4 weeks, but finds it tough going, LBL issue a 'default notice'.... a week or so later the vehicle is clamped and sent to auction if the customer can't pay the 'balance' which is somewhere in the region of £5200. Thus in the space of 2 months, a £2500 loan has cost around £5500, and LBL have on their hands a £4500 car that has cost them £2500 plus maybe £400 in expenses...

This is what they are about and why their agents chase cars with such effort - and I suspect there is a lot more to the relationship between LBL, their agents & the destinations of many of the cars involved than we will ever find out

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I'd just like to remind everyone that this thread was started by someone seeking advice. I am not moving the posts so far because they will help the OP see the kind of company he's dealing with, and there is advice for him.

 

I don't think a discussion about how LBL operates and searches for cars particularly helps the OP in the situation he's found himself in, so any further off topic posts will be moved.

 

Please keep it civil and within site rules.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thank you Fleeced, it is very interesting to understand a bit more how these guys operate. You hear so much on the news about them - I cannot believe they get away with it. Just out of interest - how do they get around the old registered keeper issue when selling the car?

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

eCar Insurance overpayment - £325

Settled in full - 15/09/08

NatWest Student A/C bank charges - £260

Settled under hardship scheme - 08/06/09

Natwest Business A/C bank charges - £60

Settled in full as GOGW - 20/04/09

Santander Consumer Finance late payment fees - £60

Part settled for £48 - 01/03/08

Peugeot Finance late payment fees - £50

Settled in full before county court hearing - 01/09/09

Peugeot Finance overpayment of £247

Settled in full - 01/12/08

Valley Leisure - complaint about collections agent

£160 part refund of gym membership in compensation - 01/02/09

HFC Bank - complaint about payment deducted from my account on wrong date

GOGW £10 - 01/05/09

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If you didn't give them the original docs (for safekeeping) then they will simply apply for replacements which WILL be provided by the DVLA without serious question

 

And in some cases that have come to my attention, despite V5's being in LBL's possession cars were 'sold' without any documentation changing hands whatsoever! :eek:

Edited by Fleeced73
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  • 2 months later...

Oh dear I do seem to have caused a bit of a hoo harr I am sorry. Anyway just to update you the man who towed my car contacted me to say he had my stuff that was three months ago since then he still has my stuff and has never contacted me back (he said his baby was in hospital at one point) I still have a very wonky car and i never got paid for the window. I am paying £150 per month and it is killing me.

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Personally I think Fleeced was fairly accurate in his diagnosis , looks like someone posted a farbrication had it picked to bits then decided not to post again.

Case Statistics 13 Wins - 0 Losses

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