Damage Kwik Fit car park whilst in their hands

[whiteant]

Hi,

After leaving my car on a Kwik Fit bay I returned to be told that, after tyres had been fitted and car put back in car park, it had been hit by a vehicle (possibly a low-loader, but perpetrator not identified). Kwik Fit waived cost of tyres as good will gesture but Kwik Fit garages head office refuse to accept liability and my insurer (KwikFIT also, thats why I took it to Kwikfit to get discount) say they cannot pursue claim on garage. If I therefore get work done on insurance it will affect my no claims next year. I feel I am being stitched up after all the car was in their hands when I left and damaged when I returned. My insurance with Kwik Fit does include legal cover. Am I flogging a dead horse ?

[raydetinu]

They have a duty of care and as long as they took reasonable steps and did nothing negligent like parking it a place where it would be suscepatble to being damaged; like across or near the entrance then it the risk will be yours. Do they have cctv, most do of the forecourt. check for camers and ask to see it.

[simi240]

did they move the car? the driver should have motor trade insurance and hold a valid lievence to move cars even on there own land if its open to the public and if they didnt im sure he would of been breaking company policy and the company insurance wouldnt be valid.

[Conniff]

So you left it in a 'bay', they fitted the tyres and then moved it into their carpark ?

 

Is the cost of the damage repair more than the cost of the tyres ?

 

They should have public liability insurance, but it's not compulsory.

It doesn't matter about their insurers decision to not pursue, you can.

 

Get three estimates for repair of the damage, you don't have to use cheapo bodyshops, you can use bodyshops that your trust, and submit the lowest estimate to Kwik-fit.

 

You have the choice of claiming against either Kwik-fit or the employee that left it in the position to be damaged.

[raydetinu]

On whay grounds are your insurers refusing the claim if you are fully comp.? then it is covered; usualy includes for garage employees to drive while under repair.

I would submit claim in writing to Kwik fit branch and ask them to refer to their insurers and give them 7 days to repond or you will start legal proceedings for recovery of cost.