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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Re log book loans


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I took a loan back in august 2008 for £1000 secured against my car.I have since swapped my car back in october and now its no longer registered in my name.Log book loans dont have my log book i have it as i said i would hand in my log book but never did but still got the cheque for the money & when i signed the forms they required a bank statement which i never handed in aswell.Where do i stand on this i signed all the forms etc & gave id also it states on my document i must be comprehensively insured but it stated on my insurance documents i was only third party insured sooo surely this is a discrepancy

 

Also regarding DPA

 

If a team leader calls you back after dicussing something on the account with you when you called them previouly and discussed the account information and didnt ask any dpa questions and just asked if she could speak to mr (surname) and then didnt as such go in to detail about the account but identified where she was calling from then discussed my query when i made a call previously,from my understanding this is against DPA isnt it as they should of asked me dpa questions as it could have been my father who also has the same surname as me and they didnt even ask my first name

 

I worked as a branch manager for a finance company so im quite familiar with all the acts

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Log Book Loans don't play by the rules in anyway, shape or form. They will swipe your car without actually having a log book - even when possessing the log books they have been known to sell the vehicles on to dubious 'third parties' without any documentation whatsoever. That they didn't adhere to their own protocol is irrelevant, they will gun for the car no matter whose name is on the current V5 & will then (maybe) take action against you.

Whilst they play on their customers being gullible, they know how to deal with those trying to 'get one over' on them - the only way of doing that is hiding the car where it cannot be found and instigating legal proceedings against them.

As far as Data Protection goes, they don't do that!

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Hi

 

I am new on here and am hoping someone can help me. I took out a loan with log book loans in september for £1500, and i had to pay back 54 pounds a week this happened on a thursday, i was told i could pay the first payment the following friday, could friday i recieved a phone call saying that i was late. since then money has been tight due to husband losing 20hrs a week at work and i missed some payments. i then made an agreement with log book (Dec08) to pay them £30 a week untill things picked up. About three weeks later i had someone else ring up asking when i was going to start making full payments has i could not go on paying this reduced rate. anyway to cut a long story short they repossed my car last week the repo men would not give me time to get the stereo out of the car.

 

I have spoke to log book loans and i had to send a fax with a list of what i wanted out of the car, which i did they then asked for a reciept for the stereo.

 

I emailed this after getting it of my brother, he brought it in March 08, and sold it to me October 2008 a month after taking the loan out.

 

Logbook loans will not give me the stereo back because it was brought in march and there is no proof it was not in the car at the time of the loan.

 

This morning i have recieved a notice of default sums totalling £615. 51 for Telephone calls at £12 each time, Overdue letters at £12 each time the cost of the repo man, repossesion and a security alert fee.

 

They have then had the cheak to ask me to send them any keys, mot, service history.

 

I am at the end of my tether and with i had not made the biggest mistake of my life but feel that lbl are taking the p out of me.

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Hi Scooby - sorry to hear that you're having problems with LBL - I know how awful and intimidating they can be :mad:

 

You can pm me if you like -

 

how much do you still owe ?

 

Have they sold your car at auction ?

 

Just to give a better idea of what we're up against - best wishes.

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Hi Jaxads

 

They informed me yesterday that the settlement figure is £2783, and they gave me a week to pay it, which of course i cannot and they are aware of that, so my car will be going to auction pretty soon i suppose. I tried speaking to them but they wont listen to anything i say.

 

wont make that mistake again:(

Sorry fgot to say the week ends today

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Hi Scooby - so you only have until the end of today to get payment to them or they will sell the car is that right??

 

What is the very least that they will accept from you in order to get your car back and resume the agreement ? Would they do that?

 

What is your car valued at??

 

I know it seems like a lot of questions, I'm just trying to see if there's any way around this!

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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