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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A&L agree to pay but still need help?


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Hi! I am glad to report that A&L have agreed to pay back the PPI that I paid on one of my past loans with them, but I am also chasing another claim that I had with them. They have sent me a letter regarding the first claim, agreeing to pay all that they owe plus interest but I need to sign an acceptance form which states "in full and final settlement"????? Will that mean that I will not be able to claim on my second settlement if I sign??? OR is it only in relation to the first claim????

 

Many thanks in advance

 

 

ANN

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Hi! I am glad to report that A&L have agreed to pay back the PPI that I paid on one of my past loans with them, but I am also chasing another claim that I had with them. They have sent me a letter regarding the first claim, agreeing to pay all that they owe plus interest but I need to sign an acceptance form which states "in full and final settlement"????? Will that mean that I will not be able to claim on my second settlement if I sign??? OR is it only in relation to the first claim????

 

Many thanks in advance

 

 

ANN

 

Hello Ann,

 

Good news for you on the first loan, What have they stated regarding the second loan??????

 

When were these loans taken out?????

 

I would write to them and specifically tell them that accept their offer of £xxxx on Loan no XXXXXX, but will continue to pursue them for the previous loan. You do not have to sign the agrrement form until you know what is happening with the previous loan. They are possibly trying to buy you off with the first offer:rolleyes:

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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My own personal feeling is that I would never agree to sign anything with any company/lender.

 

As an example, Barclaycard usually do this when paying out, but you simply tell A&L that you are under no obligation to sign and will await their cheque in settlement. If they continue to be funny, threaten court action and that should do the trick.

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