need to know what the next step is!

[bantam]

ive followed the precedure on the site for claiming back the charges using the template letters and the halifax have sent back a lengthy letter which ultimately states they will pay £335 as 'a gesture of goodwill'. they owe £2335. im just not too sure what to do next. is there a letter template to send them to refuse this as i cant seem to find one on the website? can anyone help?

[blinkyblinkyblonk]

ive followed the precedure on the site for claiming back the charges using the template letters and the halifax have sent back a lengthy letter which ultimately states they will pay £335 as 'a gesture of goodwill'. they owe £2335. im just not too sure what to do next. is there a letter template to send them to refuse this as i cant seem to find one on the website? can anyone help?

 

hi bantam,

this is a reply from your preliminary letter?

if yes then wait 14 days since you sent the preliminary, and then send letter before action,

this is standard reply, in your letter before action add a bit where appropriate

that you will accept this offer only as part payment, and will continue to pursue the balance. do not accept this as full and final settlement, only partial

 

hope this helps

[AlexJ87]

yeh this is what i have done they offered to pay half n i have sent the letter before action and now im just waiting

[lauramac]

I also have eventually received a reply from the Halifax offering a goodwill gesture of £ 91.00 in full and final settlement following the issue of the letter before action. I am claiming £ 429.00.

The 14 day period expires on Thursday 20th July upon which i will have to issue court proceedings. I am quite nervous about this and would be grateful if anyone has any advice.

Many thanks

 

Laura Mc :-|

[thewifeandI]

Have a good read of the FAQs and templates especially looking at the Moneyclaim stage. Get yourself confident in the process and a have a read here of other threads that have gone through this stage so that you can see how they coped (and won!).

[lauramac]

Thank you - i will do!

Do you think i should respond to their letter saying i will accept the £ 91.00 as part payment and will be issuing court proceedings for the remainder within the 14 day time frame as indicated in the LBA.

Appreciate your help and advice

 

Laura

[thewifeandI]

It's optional - the arrival of the summons might let them know how you think about their offer!

[bantam]

yes i have sent the peliminary letter. so am i right in thinking the next step for me is to send an edited version of the LBA in 14 days, stating i accept the £335 as a part payment only but will be pursuing the rest? sorry to be a pain i just want to get it right.

[thewifeandI]

That's correct.