Vodafone changed contract

[MrFury]

I signed up for a 18 month contract. After 8 months they called me and offered a £25 discount if i agree to extend my contract. i decline as i still had 10 months left. They went ahead anyway and discounted my bill by £25. i rang up to complain, as i was shocked they had done this and they took the money back within a month of two. When the contract came to the last 2 months i rang to lower the tarif to smallest and sent a letter giving them more than the required 30 days notice to end the contract. they are now trying to force me to pay for a extra 6 months i never agreed to.

 

I have written to them showing statements of the original contract and they seem to ignore a lot of what i say. they have also had a debt collection agency write 2 letters to my asking to pay an extra 180 pounds for 6 months at 20 a month on the lower tarif.

 

I dont berlieve a company can use debt collection when a bill is in dispute. Is this legal? Secondly surely they cant enforce a contract extension on me, are they crazy? how do you deal with them when they ignore your letters and bankstatments - i did make it very clear i did not authorise any extension, but they are trying to enforce this on me.

 

Any ideas in how to deal with them, surely this is basically fraud?

[MrFury]

Has no one else had issues with a Vodafone trying to force a contract extension?

This seems to be really scraping the bottom of the barrel in desperation to [edited] money from me.

 

I have a pile letters with different amount of money a different stories trying to charge me full price 50 a month after they agreed to lower tariff to 20 a month, then after I asked for a correct bill. I hear nothing for 3 months.

 

Then I get these demands for a non existent 6 month extension months down the line...

 

Also they cut the phone off while I was still on contract (before the 18 month term expired) as I refused to pay 50 instead of the agreed 20 lower tariff on the last month of contract which they agreed to.

 

Any advice as they have gone from saying I owe 100 for 2 months at 50 (instead of 70) I sent them a cheque for 65 as they cut services off with at least 8 days left on term so I deducted a week from 20 to 15 they cashed the 65 cheque.

 

Which I sent as settlement of the account.

 

Now they are trying to charge me for an extra 6 months

 

ha ha ha

 

I have letters from Cap quest debt recovery LBA threatening court action now, can you believe their cheek.

 

I don’t owe them anything.

 

Any one know how to deal with them maybe I have been writing to the wrong dept.

Edited September 15, 2008 by jonni2bad

[SpiceBoy!]

2 very quick questions....

 

When did you take out the 18 month contract and when did you agree to change the tariff?

[MrFury]

I took contract nov 06 i gave notice to end contract in april 08, may was end 18 month agreement.

 

i then asked if i could lower it for last month as i wasnt using it anymore and they agreed to drop it to 20 effective immediate no tie ins. this extension they tried to sell to me the previous august as i explain above.

[MrFury]

Does anyone know the best address to write to as I have seen different address on here and the letters I have received.

I have a final letter of complaint with all copies of correspondence, and then I will use the follow ofcom and the ADR if this doesn’t resolve it.

 

 

I have seen 2 address on here ?

 

The Directors Office,

Vodafone UK Limited,

Vodafone House,

The Connection,

Newbury,

Berkshire,

RG14 2FN

 

or

 

Vodafone Disconnection Department

Vodafone Ltd

PO Box 549

Banbury

OX17 3ZJ

[fredbassett]

Use the Directors Office address as this is their high level complaints department.

[MrFury]

Its been 2 weeks now and i haven't heard a thing from vodafone head office.

 

I also used the template letter to send to the cap quest , as i received a third letter threating action, this time it was from a H L Legal in assoc with Samson & co.

 

This template letter worked and i got a good response, saying the account is placed on hold whilst they investigate this matter.

 

That is a great letter about proving the debt and when its in dispute.

Its in the sticky section above.

 

So I am Still wait to hear from vodafone head office, i will update the forum when i get a response, the letter was sent recorded delivery.

Edited October 7, 2008 by MrFury
grammer

[MrFury]

Update

I had a letter from capquest on 03/10/08 stating account was on hold until 16/10/08 whilst they investigate This is based on the std letter asking them to prove any money owed in previous post and seems to have done the trick as i have not heard from them since. it is now 11/11/08. i still haven't heard from head office whom i sent copies of all correspondence too at the same time with a formal complaint.

 

I will update if anything else happens

 

Thanks to all who have helped