HFO Services Scaring my 15 Year Old Daughter - COURT ACTION !!!

[datasafe]

For the moment, listen to Radio 4 'You & Yours' at 12 noon today (1st April)

[the_shadow]

For the moment, listen to Radio 4 'You & Yours' at 12 noon today (1st April)

 

Arrgghhh I've been forced to go out on a call, will this be able to be played again anywhere.

 

PmW

[DonkeyB]

Pretty sure it will be available on the BBC iPlayer service.

[Horsham_Dingle]

Looks like it will be:

 

BBC iPlayer - BBC Radio 4 - All programmes - Page 6

 

Usually available after prog has been broadcast

Edited April 1, 2009 by Horsham_Dingle
Clarity

[datasafe]

Just been informed by the BEEB the programme is going ahead.

[DonkeyB]

Marvellous...

 

I still think one of the biggest problems with the 3/HFO axis is the conduct of 3 in selling on debts that are disputed. There are so many examples on this forum. They ignore their clients' complaints and go quiet, then a few years later sell on the debt without resolving any of the issues. We all detest the antics of the likes of HFO, but the companies selling the debts on also need to be brought to book for their conduct. Any ideas how this could be achieved?

[datasafe]

That's very true Donkey

 

Hutchinson 3G firstly put their Credit control department onto me - they ignored all my letters.

 

Then they passed the debt onto Wescot Credit Management & also black marked me on credit lists. I had a more professional response from them. When I outlined the details of my complaint/grievance, they wrote to me stating they'd returned the file to Hutchinson 3G and were no longer dealing with it.

 

Three years on and HFO start their harrassing tactics.

 

How many peopl keep letters and other information that enables them to defend a situation like this?

 

I believe Hutchinson 3G broke OFT rules by touting the aledged debt around.

[DonkeyB]

Radio 4 - "... a recorded telephone call threatening to send in the bailiffs over a small disputed sum" - you darling! Bring it on!

 

This is excellent...

 

The minister said he would take action in cases like this on evidence received - let's hope he does, and takes away their licence. Great work John - bye bye HFO Services and Mr Turnbull!

Edited April 1, 2009 by DonkeyB

[DonkeyB]

I can't believe all that nonsense Turnbull came out with of being concerned about breaches of the OFT guidelines, which he would investigate and put right. That is a blatant economy with the truth. We all know on this forum that companies like HFO use underhand and possibly even illegal methods all the time, yet they get away with making mealy-mouthed statements like this which try to show they're respectable. It's enough to make you sick.

[42man]

They made that statement because it was the correct and professional thing to do ! will they actually do anything ? I think we can all guess that...

[datasafe]

For those who missed it

 

BBC - Radio 4 You and Yours - Wednesday

[sillygirl1]

What a pity Mr Turnbull couldn't defend in person, or was he defending at court one wonders.... I thought the phone call was typical of their behaviour, so far I've been subjected to their fake First Logistics parcel/letter [problem] but nothing more as it was a debt for my landlords brother. He's had a few calls but has told them to go forth...

[kiptower]

little voice saying "sorry we cant bring you the program you requested"

[Huff&Puff]

I'm getting the same, but I've found int the past that you have to be patient, as they can sometimes take a few hours before putting things online.

[creditcardmug]

Typical c%%p from HFO, "we will investigate any breaches of the guidelines" etc.

 

They hope and expect this will go away now, and that they can return to their outrageous behavior:mad:

[fedup21]

Marvellous...

 

I still think one of the biggest problems with the 3/HFO axis is the conduct of 3 in selling on debts that are disputed. There are so many examples on this forum. They ignore their clients' complaints and go quiet, then a few years later sell on the debt without resolving any of the issues. We all detest the antics of the likes of HFO, but the companies selling the debts on also need to be brought to book for their conduct. Any ideas how this could be achieved?

 

Couldn't agree more donkey. I have written to John Varley, chief exec of barclay's, informing them of the disgusting tactics used by HFO, and questioning Barclays own integrity for actually using them, and whether they like it or not, being linked to HFO, I questioned whether such an organisation such as barclays would welcome such negative press. Got passed to a customer service rep, so will continue in my mission to keep informing the whole board at barclays until somebody listens! I have also made a valid complaint to another body, but can't divulge at the moment, but will post on my thread as soon as I get response. Well done data, disappointing to hear trading standards response to these clowns.

[DonkeyB]

Well done again John - a repeat on You and Yours today - see here for the story:

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/193838-radio-4-mp-demands.html

[creditcardmug]

Heard it again today, lets hope the MP gets something done.

 

I see the BBC are asking for people to come forward with more evidence, before the debate, i think it would be better to write to the MP in confidence with all the horror stories.

 

I got the impression he was only aware of a very small part of the problems here

[datasafe]

For those interested in keeping a recording of BBC's Radio iPlayer streams, follow this link:

 

http://www.nerdoftheherd.com/tools/radiodld/

 

Hope it's okay to post it here. Wish I'd had it last week and could have recorded the the original You & Your broadcast on 1st April!

 

Cheers

 

John

[Toulose LeDebt]

Well done for standing up on everyones behalf, not only the Caggers but all those out there who are less aware or completely ignorant of their rights and are being bullied daily by this grubby industry.

[HFwho?]

I had no idea that this thread was here until today and think it's absolutely brilliant of John making the people that count aware of the terrible tactics this total **** get upto.

 

I have had upto 12 calls a day from all different numbers from these people at work and at home, asking the staff I work with me why they are lying for me becasue i'm with a customer and can't come to the phone.

 

The funny thing is the sudden decline in calls and the way they are speaking to me is very sickly nice now! This has been since the beginning of the month and had no idea why they changed to this tactic but it's obvious they have had their collars felt!

 

After listening to the programme I would like to know what to do next on my part and give some kind of evidance to the right people of the way I have been treated. I want this company to get what it deserves and thats to stop trading.

 

Again John thank you:D:D:D:D

[babybear39]

Make formal complaints to TS and the OFT.

[DonkeyB]

John, in the Radio 4 programme Mr Turnbull's statement of regret (holds onion to eye) mentioned a thorough investigation - have you had any response from them or an apology yet?

[datasafe]

Hi guys

 

Sorry for the delay in getting back on here - I felt I needed a bit of breathing space!

 

Okay, I have made formal complaints to both the OFT & TS, in fact twice!

 

I've not heard anything from HFO Services or Mr Turnbull - now there's a surprise.

 

I am in contact with my solicitor with regards prosecuting for harrassment - I think this might take a little while and we're awaiting an appeals decision on another prosecution against HFO. Mr Turnbull is no stranger to this sort of thing.

 

I am just about preparing a claim for my time spent in researching and dealing with this matter.

 

I'll keep you posted.

 

John

[DonkeyB]

Oh what a surprise - no apology from HFO or Turnbull.

 

Have you told You and Yours that his, er, investigation of these serious matters has in fact uncovered b*gger all and resulted in no explanation or apology to you?

 

There's been no investigation in all probability, because Turnbull Rutherford actually runs HFO Services and he knows EXACTLY what goes on. The person who decides what goes to court, according to the content of this publicly-available online profile, probably sits next to him:

 

Agnieszka Kaminska - LinkedIn

 

Nice that you got a mention in the House of Commons debate.

 

(If we could widen the debate to the general public, then it would be a 'mass debate' - how appropriate for Mr Turnbull )