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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LurcherGirl v Capital One ***SETTLED IN FULL***


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I have sent out my preliminary letter yesterday asking for a refund of £260, the charges since I opened the account about four years ago.

 

I'll update when I hear from them.

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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  • 1 month later...

Got a letter from Cap One yesterday, claiming that they had not received any previous letters (yes, they have, they were sent recorded and were signed for at their address!). They have offered me about half of what I was claiming for... nope, matey, claim is already filed and issue with MCOL, but I would not have accepted that anyway. I guess the next letter will be acceptance for full refund.

 

Vera

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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Capital one has now acknowledge the claim...

I also sent a letter back today accepting the offer as part settlement, but I would pursue legal action for full amount.

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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Hi Team.

This is the address i used on a few occasions. This is for the Prelim letters and Lba's.

Hope this helps.

Go Get Em . .Ukaviator

Capital One Bank Europe Plc

C/O Robert Udy

PO Box 5283

Nottingham

NG2 3YG

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 2 weeks later...

Well done.Enjoy your money.

 

Ukaviator

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Offer for FULL REFUND received today! £405 will soon be in my account and a percentage of this donated to this site.

 

 

Congrats Lurchergirl .......and your will to stick with it paid off ;)

 

Please be good enough to spend a few minutes to complete the survey (top of home page)

 

I am adding the magic words to your header and we can move the thread once everyone has congratulated you...........yet another WINNER !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Martin, thanks. Have already filled in the survey (as I did when I won full settlement with HSBC Visa) and donated a percentage of my "win" too! :)

 

I have now sent off the preliminary letter to HSBC re my current account claiming over £3000 back! :cool:

 

Vera

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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WOW Vera 3 grand ???:D

 

Now you know the sequence it should be plain sailing he he;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes, I thought I'd get a little bit of practice before going for the big kill... ha ha... And with a bit of luck, that money will come through just in time for Christmas.

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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Congratulations!!

 

I'm at the claim acknowledged stage myself, so counting down hopefullly. Are CapOne paying off and closing your account with the settlement figure?

:p MY POSTS ARE MY OPINION ONLY...IF IN DOUBT TAKE PROPER ADVICE...I'M JUST CLAIMING TOO !

 

NatWest SETTLED IN FULL 25/08/06

Capital One settled in full 12/10/06

LTSB prelim letter sent 25/08/06

LTSB standard prelim response received 02/09/06

LBA sent 15/09/06

DONATE TO THIS SITE BY CLICKING THE LINK AT THE TOP OF THIS PAGE

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No, the account won't be paid off... another approx. £500 to do that. But that doesn't worry me... It was my intention anyway to pay the account off and then close it!

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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Capital One today transferred the money into my account... yipee!

 

Now I have to write to the court to cancel the court action. Does anyone have a template letter for this? I can't find one in the bank templates section.

 

Thanks.

HSBC Visa - Full Settlement £77

Capital One - Full Settlement £405

HSBC - Action started

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Congratulations.

As far as I am aware there is no temp letter for this.

 

You need only send something to the lines of;

 

 

 

Court claim no........ You vs them

 

 

To the Court Manager.

 

 

 

Dear Sir.

 

I confirm herein that the above claim has been settled ammicably between myself and the defendant.

Therefore I would ask that your files be marked as such.

 

Thank you very much.

 

 

Yours etc.

 

 

Please take time to fill out the survey.......at top of home page

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Good girl;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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