Brighthouse help needed please

[mart2k6]

Hi hoping someone can help me with some advice as Im unsure of my rights

 

Firstly we have been a customer of brighthouse for last 18months or so and agree its vastly expensive but still pay these ridiculous prices.

 

We as probably many others do started out with one item and then built up where we were paying £40 or so per week.

 

Everything we have bought from Brighthouse we have taken out all the service covers and extra added on expenses without even thinking.

 

My problem is that just over 2 weeks ago me and my wife were having a quiet drink when her mobile phone was stolen off the table. We wasnt entirely certain at what point it was stolen , but just the fact it was stolen.

 

We obviously informed the store who said you have insurance cover so shouldnt be a problem. Unfortunately though we were told last week that it had been turned down so we had to still pay for it. This is ridiculous to think of all the money we have spent on the service cover an insurance to say that theft isnt liable under the insurance as its negligent to have the mobile on the table.

 

Im not sure what I can do but was hoping tomorrow when payment is due that I could pay for everything but the phone and tell em basically where to stick the phone payments. If not what would be my best course of action.

 

Any help would be massively appreciated ..

[Guest Old_andrew2018]

bump wheres lefty

[Lefty]

Hi hoping someone can help me with some advice as Im unsure of my rights

 

Firstly we have been a customer of brighthouse for last 18months or so and agree its vastly expensive but still pay these ridiculous prices.

 

We as probably many others do started out with one item and then built up where we were paying £40 or so per week.

 

Everything we have bought from Brighthouse we have taken out all the service covers and extra added on expenses without even thinking.

 

My problem is that just over 2 weeks ago me and my wife were having a quiet drink when her mobile phone was stolen off the table. We wasnt entirely certain at what point it was stolen , but just the fact it was stolen.

 

We obviously informed the store who said you have insurance cover so shouldnt be a problem. Unfortunately though we were told last week that it had been turned down so we had to still pay for it. This is ridiculous to think of all the money we have spent on the service cover an insurance to say that theft isnt liable under the insurance as its negligent to have the mobile on the table.

 

Im not sure what I can do but was hoping tomorrow when payment is due that I could pay for everything but the phone and tell em basically where to stick the phone payments. If not what would be my best course of action.

 

Any help would be massively appreciated ..

 

Hi.

 

It's an absolute no win situation, I'm afraid. BrightHouse OSC cover and DLC cover are a complete waste of money.

 

I would advice you to CANCEL all OSC and DLC policies you have - and, furthermore, request a refund of ALL DLC payments you made on the phone.

 

All the advice you need is in our BrightHouse factsheet HERE

 

 

Cheers

Lefty

[trazie]

hello not sure if im posting in the right area but after being with brighthouse for many years and the few late payments i had all the optional service stuff took off my account, i went in to my local store today to purchase an item after very recently finishing an agreement and before it was finished i was bombarded with take out a new agreement now and we will give you this and that,well i ignored these as i was not ready to get anything else off them,so as i was saying i went in to bright house today to purchase an item to which i was told you have had late payments you have to wait six weeks now on occasion as most human beings i have had the odd late payment due to illness but never more than one week as i go in on the monday and dutifully pay my two weeks plus the slap on the wrist late charge so why have they brought in the six week wait its bad enough with the late charge, i have fired off emails just waiting for a reply from them now