LBL took my car...

[whispersltd]

...this morning!

 

 

There are a catalogue of errors from this company, from NOT setting up the DD to losing most of my bank payments! And loads of other things in between. Anyway I have been trying to contact them for 6 weeks, to ask for a finale settlement figure by phone, email and letter and this morning my car was repossessed!

 

I had (stupidly) taken a loan for £750 against my 6 grand car, of 58 payments of £28.41 Totalling repayment of £1624. and had a photo taken of me with my car in a car park were I signed the paper work. I also filled in a DD form. Four weeks into the agreement my bank statement showed no payments had gone out (money was there) so I called lbl and asked why, spoke to some dumb person who said they would look into it, did not get a return call so 3 weeks later I called again, to be told no DD had been set up, but they would send me a form. They also said I was now in arrears and my car was to be repossessed within the next week unless I paid up. So I did, at £313! Should have been £196 of payments! £117 of charges! so fed up of waiting for the DD form (or is it standing order? ) I went and got internet banking and set up my own payments transfer! Started making payments 6 weeks down the line, I get another letter saying I was again in arrears because no payments had been paid! Grrr by this time I was spitting cobs, and checked my statements knowing full well they had gone through. Contact lbl again, they told me I was now having the car taken away! So again I paid up to date, knowing full well I had already paid! (can you tell I am cross) I opened an investigation with the bank and they found my payments and confirmed to lbl that I had made payments but they still issued me with charges. again, a round of emails and calls but got no were, I did however get a DD form in the post “yiphee” in someone else’s name!!!!!!!!!!!!!!!!!!! :o

 

By this point I was really dun in, and I had to visit family, I thought I would sort it out when I get back and pay off what I owe which was around the £920 mark, 16 emails I have sent them in the past month, asking for the exact settlement figure only for my car to be taken away this morning. I had the money to pay them the £920 but they now want £1444! But I was told this morning that if I paid up £1200 today I could continue with my payments of £28 until the end of aug

 

How’s that for customer service!

 

My point to this thread is….

 

…if I pay up with the £1400 to get my car back, what do I sue them for? Charges on the account? Excessive charges? Being messed about? Or what. I have less then ten days to decide what to do. Any help gladly received. X tbh there are so many posts on lbl that my mind is spinning at how people have suffered at there hands.

Edited July 15, 2008 by whispersltd
spelling error

[tomterm8]

Did they send you a default notice?

 

If you repaid any arrears within the time limit of the default notice, then they are guilty of theft, as simple as that, and you sue them for breach of contract.

[whispersltd]

in effect yes i did, i paid them up to date, but they did not cash the cheque, and they have said they have returned them....but on asking for a complete set of accounts yesterday at 2.43pm which i got this morning...and still not had back the cheques! hummm

 

i have £444 of charges for "over due letters" most of these were for my "lost payments" and me not knowing the DD had been set up. can i claim these back? also £100 fee for repos fee and agents fee of £325 i am in the wrong flippen job! just glad there was no fuel in the car as had not filled it up tee hee.

 

anyway am paying it all off today, and going to collect my car back tomorrow. i am very lucky that i CAN pay it back, not many people can at the rates they charge.

[tomterm8]

it's still worth looking into whether they took your car legally - they need to have registed the bill of sale in order to do so. If they took the car unlawfully, then you could recoup any costs in recovering the car.

[whispersltd]

it's still worth looking into whether they took your car legally - they need to have registed the bill of sale in order to do so. If they took the car unlawfully, then you could recoup any costs in recovering the car.

 

bill of sale...erm have to look into that thanks x

[tomterm8]

If you call the national debt line, they will tell you how to find out... basically, you need to write off to a certain address with a small payment, but the details of how much and the address can change.

[jaxads]

whispers .... what happened with you reclaiming the charges - did you have any luck?? Only asking as I;m going after charges from them too!!

[whispersltd]

I am sad to say I have not yet claimed back the charges LBL took from me! Mainly because I am not sure of what letters to send. I did (thankfully) copy a letter I found on here from someone which they used as a template.

LOAN AGREEMENT NUMBER: xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxx

 

My request

I am writing to ask you to refund to me the charges which you levied from my account.

I now understand that the regime of fees which you had been applying to my account are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

Additionally, it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.

 

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise.

I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them.

Your concealment of the true nature of your charges has prevented me from asserting my right until now.

 

What I require

I calculate that you have taken £xxxxxplus £xxxxxx which you have charged me in interest. Total £xxxxxx.

I enclose a schedule of the charges which I am claiming with this letter.

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters.

 

I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient.

 

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

And have decided to do it. I have the total amount I would like back which is £869! The letter is done and I am posting it this afternoon. Watch this space. x

[jaxads]

Hi whispers - I replied to your pm

 

What rate of interest are you claiming ?

 

I didn't claim the intersest in my first letter, but indicated that if they refused to repay the charges that i would go for contractual interest at the court stage.

 

After the agreement number, write "balance £0.00 - accountcleared"

Edited January 23, 2009 by jaxads

[jaxads]

Hi whispers -- did you notice any "slight damage" to your car when you got it back??

[whispersltd]

Hi whispers -- did you notice any "slight damage" to your car when you got it back??

 

That’s an understatement! Apart from the fact it was filthy dirty, and I mean loaded with big splats of mud??!! It’s a 4x4 and it looked like it had been taken off road. Also both shocks had gone on the front, now this could just be wear and tear but it was odd that driving it back from Bristol I noticed the car was not right and it had been fine when I had driven it the day before they took it. And both shocks at the same time/?!! Also they left empty paper coffee mugs and crisp bags in it! Now I have had a few months to reflect on the whole sorry issue I am really angry, yes I knew the interest was high but I was prepared for that and willing to pay it, I was NOT however willing to be treated like some idiot and taken for a ride, my defence if it DID get to court would be all the cock ups LBL caused, the distressing phone calls, text messages, emails, missing payments etc etc, as it was I called them yesterday to get an up to date statement of account (I only had the one from when my account was still owing) and I was cut off twice sent through to someone who had no idea what I was asking for put back through to the main switchboard and then made to wait 17min to be told the statement had been send from the first call I made to them, all this in 45min! what I really object to is the way this company preys on vulnerable people, our local radio station is playing regular adverts for LBLs and it p****s me off because we are now in full swing of a recession, people are and will be desperate to pawn there log books for some easy cash and this worries me. I just hope people will come looking at sites like this first before jumping head first. God I want to put them out of business!

[jaxads]

Mine had a dent in the front number plate and scraping to the front bumper. It wasn't there when they took it, and I didn't notice it until the day after, they'd returned it - but where it was parked at home, there is no way the the damage could have happened whilst in my care

 

The agents who took the car did return it free of charge -- if you can call it that!! They said they'd hold onto the car at their premises to give me time to get the funds and then return it to me, but for me to tell logbook loans that I'd be collecting it myself. Because if they were delivering it back LBL would slap on another £100 in delivery charges!! They said at least it would save me an additional expense -- ah recovery agents with a heart!!).

 

They returned the car within a couple of hours of me paying LBL - and with half a tank full of petrol (there wasn't any in it when they took the car!!)

 

It makes you wonder though if they're told to inflict damage on the car once they take it!!!!

 

I've replied to your pm

[Fleeced73]

What's needed is a contact with the national tabloids - I'm sure they would love to hear the horror stories in this time of financial depression.

 

Talking about taking the p**s, what about the time LBL agents from North Yorkshire decided to take(without, of course, informing the owner/victim or providing any paperwork whatsoever) 3 cars with loans on, and in lieu of the 4th (and very desirable) car took 3 other (desirable & valueable) cars that had nothing to do with any LBL loan, demanded £1500 to bring them back in return for the other vehicle, then breached a court order demanding return of all 6

cars - eventually returning the three s*olen cars damaged (1 had been hot wired!), 2 others found (and subsequently reclaimed) from eBay (1 was stashed for 1 year by an employee of the agents!) and the other found in the possession of a man who allowed the agents to use his business premises to dispose of said vehicles? If that isn't the ultimate p*ss-take I don't know what is (the story was partly covered by the press & in an official press release if you want to google it). Oh, and they had also helped themselves to tools & garage equipment!

 

There is no level to which these people will not stoop, and they really genuinely see themselves as 'above the law'. Unfortunately, on a grass-roots level it is true as the police are famously ignorant of civil law, something which all bailiffs (not just LBL sharks) seek to take advantage of - but as far as common law & the courts are concerned, they are skating on very ice & they know it - hence they are desperate to make money by hook or by crook whilst they still can

Edited February 14, 2009 by Fleeced73

[wearecarless]

What's needed is a contact with the national tabloids - I'm sure they would love to hear the horror stories in this time of financial depression.

 

Talking about taking the p**s, what about the time LBL agents from North Yorkshire decided to take(without, of course, informing the owner/victim or providing any paperwork whatsoever) 3 cars with loans on, and in lieu of the 4th (and very desirable) car took 3 other (desirable & valueable) cars that had nothing to do with any LBL loan, demanded £1500 to bring them back in return for the other vehicle, then breached a court order demanding return of all 6

cars - eventually returning the three s*olen cars damaged (1 had been hot wired!), 2 others found (and subsequently reclaimed) from eBay (1 was stashed for 1 year by an employee of the agents!) and the other found in the possession of a man who allowed the agents to use his business premises to dispose of said vehicles? If that isn't the ultimate p*ss-take I don't know what is (the story was partly covered by the press & in an official press release if you want to google it). Oh, and they had also helped themselves to tools & garage equipment!

 

There is no level to which these people will not stoop, and they really genuinely see themselves as 'above the law'. Unfortunately, on a grass-roots level it is true as the police are famously ignorant of civil law, something which all bailiffs (not just LBL sharks) seek to take advantage of - but as far as common law & the courts are concerned, they are skating on very ice & they know it - hence they are desperate to make money by hook or by crook whilst they still can

 

 

Hi everyone we have more than one contact with the national newspapers. Anyone interested let us know.

[whispersltd]

i for one would be more then happy to have my say!

 

pm me and i will give you my email addy.

 

 

i am still in the fight and will update as and when sometyhing happens...x

[jfuk06]

hi

I took out a loan and couldn't keep up with the payments, they now have my car waiting to aution it off...They said i could come and collect my belonging, but i would have to being a spare key and id of who i was.

When i replyed and told them that i thought they had chjanged the lock, they said it would be added to my account....If they have my car is that not it, the loan is secured on the car!??.

Mind you saying that there sent me a default letter with a long list of charges, some months they said the sent me 6 letters, yes thats right 6 LETTERS!! at £12.00 AND 10 phone call at yes you guessed it £12.00 a go.. this is insane:mad:....they have the car!!??

Am i right, i don't think i will collect the thing from my car..they can keep it..