Charges for transaction data

[Matty]

I have just started into the process of recouping my bank charges for the last 6 years. I approached my local branch and was told that I may be charged up to £3 per statement (£216). I queried this at which point it was reduced to a £100 flat rate for the lot.

 

I was also told that the charges would be at the managers discression, he is supposed to be contacting me tomorrow.

 

I was under the impression that charges for copies of personal data could only be imposed to cover costs to the bank, am I wrong on this?

[BankFodder]

No you are not wrong. But have you read the FAQs and read the forum material?

If you had, you wouldn't be asking this.

[Matty]

Apologies, I missed that - will get my eyes checked.

[Matty]

I have just spoken with the branch manager, stating that it was a data disclosure. He informed me that it will be £75 for my statements because all of the files need converting from microfiche and printing individually, so I am only paying their costs. On querying this he said that it is HSBC policy that all files over 2 years old are hardcopied to microfiche and that electronic copies are then deleted.

 

The data disclosure that you speak of - is this something to be approached via the information comissioner or do I put the same question that I asked verbally into the standard request letter from your library? I only ask as he seemed fairly unwilling to budge.

[louise]

you can get all of your hsbc statements for the last six years using online banking!!!!!!

 

it's simple just ring HSBC and ask for an activation code!!

 

saves you quite alot of money and stops HSBC making any more out of us!!!!

[dazza12]

The point of the DPA approach is that you ask them to list any manual actions, or confirm that none were carried out along with the entries themselves.

 

If they then insist that the charge is to cover manual intervention at court time, you've got evidence that it isn't.

[Matty]

Blimey. I was thinking that the bank wouldn't make it that easy - but you were right! 6 years worth of statements just printed out at home (for significantly less than £75). beers all round.

 

Cant believe that the manager actually tried to persuade me that it was only £75 as I was a valued customer and that normally it would have been £280.

[Matty]

This topic was closed on 03/06/19.

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