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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Woolwich unfair charges


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I am getting letters almost weekly now due to the woolwich's failures in their system.

I moved my mortgage money from one of my savings pots to the current account the day before it was due to go out.

When I phoned to complain about this I got my money back but their charges took me over my overdraft and they charged me again.

yesterday I gat a letter from them again saying that they are chring me £3 a day for being charged.

I have read on this site that I could get back up to six years of charges.

How do I go about doing this?

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yes you can get your charges back but really your better off taking the time to read over the faqs and other members threads because we are all in the same boat and by reading their experiances it will become self explanetry on how to start your claim dont be afraid take your time and it will come i certainly have and have just started the process to get my money back .

paddy

if my advice has been of any help to you then please click the scales ! Thank you :D

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Are the 3 pound a day charge for unauthorised overdraft unlawful charges?

No other bank seems to fix this penalty so why the woolwich?

The 3 pound a day is on top of normal interest charges.

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I certainly am claiming my £3 a day charges. It may not sound much, but some month's I was charged up to £48 and the only time I ever used to go over my overdraft limit was when they applied charges to my account.

 

It's just a shame we can't now charge them £3 a day for all the charges they have unlawfully taken from us...

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