Help!!! mobile locate

[bounty hunter]

Help dont really know where to put this but at moment desperate for some advice...My son who is sixteen joined up for a free 30 day trial of mobile locate which is a tracking device for your mobile to track where other people are(yeah I know who does he think he is? MI5)

Ok he filled in relevant on line forms including bank details!!! (what a silly fool)and stated his date of birth(It clearly says you have to be eighteen) Today when he went to bank without any warning £174 gone out of his account I have telephoned mobile locate and after much debate have agreed to refund ...at first £99 but now will give £125... I think its illegal whats he done no e mail or post to say it would be taken out hes sixteen surely if the paperwork was checked hes too young?

[Michael Browne]

As you say their T&C's state:

You must be 18 years old or older in order to subscribe to the MobileLocate service.

I'd send a letter before action quoting this and that they were negligent in allowing someone clearly under 18 to sign up and that you require a full refund.