Who Do I speak to?

[bmoynihan]

I was hoping that you could give me some advice.

 

My wife bought at Macbook from a shop in Derby in april 2007. In December last year it developed a screen flicker so took it to my local apple repairer and they replaced the screen under warranty. This fixed the problem for 2 weeks until it returned. We took it back in January and this time they replaced the inverter board. We thought this had fixed the problem until yesterday when she noticed that it had started again (although as yet not as bad yet as before).

 

The problem we have is that the machine is not officially out of its warranty period and the replaced part is out of its 90 day warranty, but of course we are unhappy that this fault has reoccured again and shouldn't be happening on a machine that is only 15 months old, especially as it appears on the Apple forums that many other people have had the same problem, and therefore must be due to a design fault.

 

I was hoping that you could tell me who I should raise this with? Is it something that I should raise with the repair shop or would it be the shop that I bought the machine from?

 

Thanks

[Conniff]

Welcome.

 

It wont be the selling shop as it is not the same product that your bought from them having had parts replaced.

 

I think you should continue with the repair shop under the warranty and also drop a line to Apple to see what they have to say.

 

It would sound like a faulty connection somewhere as both times it has been disturbed, it has corrected the fault (abeit temporarily).

[bmoynihan]

This is my problem, both the mac and the repair are out of warranty. But is it normal for a repair to only have a 90 day warranty?

 

I did speak to Apple who need to serial number (something I dont have with me) but if they refuse saying that both are out of warranty then where do I stand legally?

[bmoynihan]

Just an update to this. I spoke to Apple and they agreed to have the machine repaired again at their cost, so off it sent again and I picked it up last week, only to find that the repair had made it worse! It would now suddenly die and not restart for a while.

 

So I spoke to Apple again, at first they offered to have it repaired yet again but this time at another place, but when the repairer didnt contact me I phoned Apple again to see when it would be going. I spoke to a different chap at apple and when he heard my story he said that I had been messed around too much and that Apple would replace the macbook for a new one.

 

This means that we get a new macbook with a better spec and a new 12 month warrantee.

 

I have to say a big well done to apple, ok they made the faulty goods in the first place but they had no legal obligation to replace or even repair it.