Caution Before Questioning?

[EverardK]

When reporting a incident of ID theft to a well known credit card company I was at one point speaking on the telephone to the fraud department who were obviously asking me some of the details etc as you would expect, however when they wrote to me trying to escape their liability they described the conversation as "When Questioned" would anyone know if this would be correct please? By this I mean if I was being questioned should their have not been some kind of official caution/warning that I was being questioned? If this is the case & they say I was how can I check back to confirm? Would the call of been recorded? Could I request a copy of said recording if this was the case? I felt that during the conversation that I was pressured by the person concerned in order to attempt to intimidate me so that I would drop the case, they even suggested that I ask members of my family who are also all of good charachtor & without a penny in debt between them if they had used my card, they tried to put words in to my mouth for the benefit of the card company despite knowing that I was of good charachter in my own right & in all previous dealings with them even to the extent that prior to the ID theft I had just cleared my account in full, please advise if you can, thanks in advance.

[vogelrok]

you will need to send off a SAR for your statements and also request by date and time if you can that your call was made for the recording.

 

otherwise they come back with a lame excuse about not knowing what recording you was talking about. this will only hold things up.

 

i would report it to the police to tell the truth this way they creditcard company will have to play fair.

[EverardK]

Thank you, will send off S.A.R, already supplied the company with crime number from Police.