advice needed about handing a car back to welcome finance

[dj1973]

We have had a car from welcome car finance for over 3 yrs now, we were told when we went to pick car up we had to have ppi for 1 month then we could cancel. 1 month later we phoned our local welcome office and explained what we had been told and they said they would cancel it. January this year we decided to hand the car back and were told that they are processing it,They told me there would just be the remaining ppi to pay off and that would be it, i told them there should be no ppi as i cancelled it a month after we got the car. they said no problem it will be taken off. we then phoned in february and were told they are still processing it, and march and when i phoned complaints dept at welcome in april things finally got moving. i have just recieved a final bill off welcome for nearly £2500 which includes ppi and arrears for feb, mar and april this year. I phoned them but have been told i must pay and it will go too court if i dont pay. Any advice most welcome.

[lilal]

hi dj ,i would offer a token pament of £1 ,this will cover as an offer of payment, until you can gather more evidence to put back to welcome.as far as i,m aware if you just refuse to pay then they can take you to court ,contact with them should only be by letter and just because they threaten you with court action doesn,t mean that they are right and you must comply.in the past they probably have walked all over people like us:-x .welcome to cag:)

[dj1973]

lilal, many thaks for your advice and quick response. i will do that and wen i have enough evidence i will contact them and then the odbudsman. many thanks

[fergal71]

i would also fire off letters to trading standards as these jokers need to be stripped of their credit license or at least face a hefty fine.... for mis selling the more complaints the better

[John Atkinson]

We have had a car from welcome car finance for over 3 yrs now, we were told when we went to pick car up we had to have ppi for 1 month then we could cancel. 1 month later we phoned our local welcome office and explained what we had been told and they said they would cancel it. January this year we decided to hand the car back and were told that they are processing it,They told me there would just be the remaining ppi to pay off and that would be it, i told them there should be no ppi as i cancelled it a month after we got the car. they said no problem it will be taken off. we then phoned in february and were told they are still processing it, and march and when i phoned complaints dept at welcome in april things finally got moving. i have just recieved a final bill off welcome for nearly £2500 which includes ppi and arrears for feb, mar and april this year. I phoned them but have been told i must pay and it will go too court if i dont pay. Any advice most welcome.

 

Try the guys over at Car Credit Complaints

 

they may well be able to offer some good advice and point you in the right direction

[dj1973]

many thanks people, all good advice