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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OFT v Abbey and others April 2008 - what this means for you


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The judgment out today basically had three points to decide:

 

 

1. If the Unfair Terms in Consumer Contracts Regulations of 1999 could be applied to the terms relating to bank charges for overdrafts in personal current accounts.

 

2. If such terms were written in plain and intelligible language

 

3. If the law of penalties applies to overdraft charges in personal current accounts.

 

 

 

The High court held:

 

 

1. In favour of the OFT - yes the UTCCR 1999 do apply

 

2. Mainly in favour of the banks although some in favour of OFT

 

3. The law of penalties does not apply to any of the terms considered in relation to overdraft charges because either the term did not give rise to a contractual obligation or prohibition so there was no breach of contract or in the case of Barclays, the charges considered were not payable on the breach of contract.

 

 

 

This is a massive victory on the part of the consumer. This means that the High Court have ruled that the Unfair Terms in Consumer Contracts Regulations do apply to overdraft charges which the banks have always denied.

 

 

This was simply the first round which may be subject to an appeal. Once the first round is finalised their may be further litigation to decide if the charges are unfair or there may be a compromise agreement between the OFT and the banks. But it is an important first step in getting a final decision.The court will be hearing submissions on historic terms at a later date. Each term is considered on its individual merits so it may be that some charges are payable on breach and therefore subject to the law on penalties.

 

 

 

 

What this means for you:

 

 

 

 

If your claim is currently stayed - the stay will remain in place until at least May 22nd when a decision will be made on any applications for appeal. Even if there are no appeals the stays may remain in place after this time until the second issue is resolved.

 

 

 

 

 

If you have not yet put in a claim but have written your preliminary letter do continue to make a claim so that you can claim your interest. If you wait until the outcome of the final decision it is unlikely that you will be able to file a claim as assuming the court rules in the consumer's favour the banks are likely to pay out on receiving complaint without waiting for you to file a court claim. In which case you will lose out on the valuable interest.

 

 

If you have not done anything yet then you can start the process by doing a Subject Access Request as detailed in the step by step instructions and then totalling up your charges using the spreadsheets and send off your preliminary letter demanding money following the normal process.

 

 

Claims which are not affected by this decision:

 

 

CREDIT CARD

MORTGAGE CLAIMS

CLAIMS ON LOAN ACCOUNTS

 

 

Claims which are affected:

 

All personal bank accounts

 

The ruling on penalties will have serious implications on business claims.

It is not currently advisble to start a claim on a business account until further guidance is given on the issue of penalties in relation to historic terms.

If you have a business claim already lodged with the court you may like to consider putting your claim on hold until this matter is determined. You can do this by making an application for a stay using form N244. A court fee is payable but is less if you get consent from the defendant before applying as this negates the need for a hearing.

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