pc world laptop advice please

[bobbyj]

my laptop is out of warranty by some four months and has developed an intermittent screen fault. do i have any recourse to demand free repair?

surely it's reasonable to expect a £450 purchaseto last longer than 16 months. thanks in advance

[ForestChav]

Yes, but you may need to get an engineer's report or similar to prove the screen fault was inherent in the item.

 

Take it back to PCW and see what they say, first of all.

[gyzmo]

Yes probably. s.14 of sale of Goods Act requires that goods last for a resonable length of time and be fit for purpose. Contact PC World and request a repair . They will probably tell you tough due to teh waranty - that its additional to your statutory rights and cannot override them (so in other words it doesn't matter about the warranty).

[labrat]

daft question what make, what model and what intermitant fault?

 

just asking because it might be a known issue on that particuar model

[laptops]

That is very valid point. some times particular models have certain problems.

 

 

 

daft question what make, what model and what intermitant fault?

 

just asking because it might be a known issue on that particuar model

[antsgame]

Reasonable time is not stated and depends on the usage the product has been presented with.

[welshcakes]

My laptop has gone kapuut after 14 mths. It was repaired twice by P C World within the 12 mth period but I am now locked in battle with them with respect to the onus being on the consumer to prove fault.

 

As a diagnostic report that they demand I get from an independent enigneer will cost around £50, I am waiting to hear whether they will refund all my costs associated with obtaining the report - providing the report confirms it is a hardware fault for which the retailer is responsible ... which I already know it is (sigh).

 

P C World would do far better to simply take the bloomin thing back and replace the Motherboard, as they will ultimately have to do ... it will no doubt cost them much more in staff time by continually refusing to help me. So far I have sent and received 8 emails!