CreditCard charges & default

[Henry01]

Just got my statements and they owe me £126 in charges. Also this credit card defaulted.

 

I would like my £126 back and also the default removed.

 

Whats the best way to get this?

 

Next step to take?

 

Thanks:)

[steven4064]

Hi henry

 

You need to send them a preliminary letter claiming the changes and asking for default to be removed - there is a template letter in the banks templates library linked from the first page of the forum.

 

Before you send that though, read the FAQs and a few threads so that you begin to understand the process.

 

Keep us in formed about what you are doing and there will always be people here to help.

[Henry01]

Anyone done this and got any tips?

 

I couldnt see a template combining refund and default removal.

 

Thanks

[steven4064]

Loads of people have done it. Here is the letter (default bit in red)

[WendyB]

Getting the charges is fairly straightforward. However you will only get the default removed if the charges are more than 50% of the defaulted amount. If the default is for, say £500, and the charges only amount to £126, I wouldn't think there would be much chance of removal, to be honest.

[Henry01]

ooh its a close one, the default is for £260. Where did you get the 50% figure from?

 

Thanks!

[WendyB]

Can't remember exactly, I just seem to remember that's a figure that's been mentioned previously. Sorry can't be of more use.

[Henry01]

Update: NatWest sent me junk statements with lots of missing info, so sent a letter demanding another set. Got them, now doing my SOC to send with my letter.

 

No doubt this will get knocked back with a reply at the last minute, Natwest seem to like wasting time!

 

Then I will send the LBA

 

Then N1 - does anyone have an example of Natwest N1 with default removal please?

 

Thanks!!

Edited May 18, 2008 by Henry01
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