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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Now At The Point Of Taking Cap One To Court ***WON***WON***WON***


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Hi folishgirl

 

If you have your statements you put the monthly interest charges along with the other charges into the advanced spreadsheet (http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html) and it works it out for you.

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RESULT :)

 

Got my letter today. They are going to pay, but not all of it. They say i have calculated the 8% wrong. Dont know if i did or not. Also they say i cant claim interest on interest so have deducted that also. Its about £600 less than i had claimed. Think i will just accept this anyway as is still a good amount.

 

They say it will clear the outstanding balance and will send a cheque for the rest. Now then, i have no outstanding balance with them. There is one but with a DCA who i have requested CCA but have only received an application form from. I would like to use that to my advantage to get a reduced full and final settlement and dont want Cap 1 dealing with them. Technically the account with the DCA is in dispute.

Would it be worth writing to Cap 1 and telling them i am dealing with the DCA myself ?

 

Thanks for all your help with this ( especially Steven ) Couldnt have done it without GAG x

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Also they say i cant claim interest on interest so have deducted that also. Its about £600 less than i had claimed.
If you have claimed interest that they levied on the charges and then claimed 8% interest on that then that is entirely legitimate.

 

What interest did you claim? I think they are wrong and you could get the £600. Let's have a look at the details before you decide. (I would hate to see C1 rob you of £600 :mad:)

 

 

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Hi Steven,

 

It may be me that cocked up !

 

I claimed everything that was worked out on the advanced spreadsheet.

 

Charges...........£1,406

Interest...........£337.71

 

Court stage

 

Charges............£1,406 ( are paying)

Interest............£337.71 (are paying)

8% on charges...£566.75 (they say i have calculated this wrong and should be £213.87)

8% on interest on charges £127.48 ( they say i cannot claim this :rolleyes:)

Maybe this is where i went wrong.

 

Anyway total of £2522.94 inc court cost of £85

Offer £2042.58 inc court cost of £85 a shortfall of £480.36 (not £600 i got that wrong :rolleyes:)

 

Thanks

Edited by DOBBYDOG
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Comments:

Charges............£1,406 ( are paying) Good

Interest............£337.71 (are paying) Good

8% on charges...£566.75 (they say i have calculated this wrong and should be £213.87) Without seeing your spreadsheet I can't comment on this

8% on interest on charges £127.48 ( they say i cannot claim this :rolleyes:) Absolute rubbish! Of course you can claim this. They are lucky you are only claiming 8% simple - I got 18.9% compound from Goldfish!

 

Anyway total of £2522.94

Offer £2042.58 a shortfall of £480.36 (not £600 i got that wrong :rolleyes:)

They may well be right about the miscalculation of the 8% interest - I can't say without seeing your spreadsheet. I could look at it if you wish although Cap1 may well be right (a rule of thumb would indicate that the average age of the charges based on this figure was 3 years - which is about right for a claim over 6 years - my gut feel is that Cap 1 are right).

 

I guess the £127 may be wrong also for the same reasons. If it is wrong, I suppose it would really be about £60 based on the above.

 

Your call. It's a great result whatever and you deserve it :D

Edited by steven4064

 

 

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Hiya

 

Yeh i see what you mean, if the 8% is wrong then the other will be also. I always felt when i was doing it that something wasn't quite right with the 8%. Dont know why it just seemed too much.

 

Anyway, like you say its a good result (and the charges were way past 6 years ago) and i dont think ive got the energy to fight it any further and could really do with closure on it. Anyway they are money out of pocket now and a good victory for me :)

 

GAG def deserves a thankyou from me so i WILL be donating to the site when it comes through.

 

Thanks all x

 

Steven what do you thing to my earlier post re- the DCA who own the outstanding balance and the fact i dont want Cap 1 dealing with them as i want to use the DAC s pathetic excuse for a CCA To my advantage.

 

Thanks again.

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Congratulations Dobby. I knew things could only get better for you.;):D

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That is fantastic, WELL DONE :D

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Post 30

x

Sorry, missed that :oops:

 

In your accetance you could stipulate you want the whole lot as a cheque for the reasons you quote. You could tell them - no cheque, no deal

 

 

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Hi DobbyDog - well done with your win.

 

Great result :)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Well done. . . Great result... :)

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Thanks everyone :)

 

Its purely down to this site and i only came across it by accident when i googled the words Stautory Demand !!!

I wonder how many thousands of people are out there that dont actually know they can do this :rolleyes:

 

Thanks again.

 

Bookworm, good luck with the claim, but i think you know better than i do you wont need it;)

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Hi there

 

Congratulations have just read all your thread. When you do the particulars of claim do you fill in on the Form N1 and then attached the typed Particulars. Also I am still confused can I claim interest on the charges together with interest on the retail interest they have been charging, dont understand how you have charged some interest and then some more. Would appreciate any help please as just starting this one although we won £13000 through this site from Abbey. Well done to you and all the other people who make this site the good thing it is.

CatherineBear

x

:D :D :DMoney in account £13216.66!!!!

GMAC - stmnts rec'vd letter requesting £1662 refund of chrges MCOL on line being issued for ERC

SPML - issued MCOL on 21.11.06!

Kensington - statements received letter requesting £2455.55 refund of charges issuing MCOL for ERC

MBNA - refund £341 offered-sent letter requesting refund of £3846.59 charges!!!!!!

Capital One-going to issue MCOL for £1243!

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Hi CB,

 

I'll respond on your Cap One thread to avoid hijacking Dobby's thread.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 2 weeks later...

Hi all, just received a cheque today but not for the full amount. They have obviously given the DCA the rest, after me asking them not to. When i received the letter saying they were going to pay but would pay any outstanding balance first i wrote to them and asked them not to do this as i was dealing with the DCA direct and in actual fact the account is in dispute with them. Also i told them i would not discontinue the claim if they did this but they have.

 

Any ideas ?

Thanks all.

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