Vertbaudet - goods not received but being charged

[nikkiandmidgets]

Hi, I hope this is an easy one, my little sister is getting upset over letters received from Vertbaudet re a debt she is disputing owing. She says she never received the items, they said 'As there was no reply the goods were left at your property'. There is nowhere safe to leave the items and she never received a card to state they were left round the back of house or anywhere like that. Is there an act she can quote? Surely it is sellers responsibility to prove that my sister received the goods?

 

She did originally order them and enclosed a cheque. he then received a letter from them stating they hadnt received cheque so could she send another one. She went to bank and cancelled cheque and then they tried to cash it but it obviously failed. She has never received the items and has told them this several times. On one statement it shows all items cancelled then next statement they are all reinstated.

 

Any help appreciated as she is getting really stressed by all this....

 

Thanks,

 

Nikki

[Bookworm]

Heyyyyy, look who's back! Long time no see!

 

You are quite right, it is up to them to prove that she received the goods. She needs to send them a letter stating that she has not received the goods and that they must either send her the goods ordered, in which case she will pay for them, or remove them from her account.

[nikkiandmidgets]

Thanks for that, just what I thought and nice to see you are still here - had some emotional ups and downs (husband screwing with my head and mum stressing me out!) and have got myself into a right pickle - see my other new post if it makes any sense....still to do my bank and other charges as all stopped due to complications at home and no energy or time to deal with them so will have to read up on all that and kick then off again!

[nikkiandmidgets]

My sister has just had a debt collector round chasing this debt - looks like they have yet again ignored the letters. Are there are Acts etc I can quote when writing the next letter to make sure this goes away as my little sis is thinking of just paying this off so she wil not end up with bad credit history and to avoid further stress - even though she did not receive the items!! I said I would try and get it sorted for her......