HP HDX9160 laptop Brand New & Worthless

[waynerp]

Hello everyone.

 

i purchased a £1500 top of the range HP HDX9160 laptop at the beginning of the year for my home based business. i specifically bought this particular laptop as it has a 20" screen which i need for my internet based business.

i like to think that i know quite a bit about pc's/laptops and the web etc, as i am on it, and use them all day, however until buying this laptop i have never used windows vista before, so the erratic behaviour the laptop was showing i initially was putting down to my in experience of Vista.

the problems slowly became more problamtic, it get freezing, crashing, would not copy from an external hard drive, ( basically) it was doing lots of WEIRD things, but i could not point to a specific part of the unit that was doing it.

within about 2 weeks after buying it, i was online to the HP support who tried to resolve the problems online with me. i had countless conversations with them online and on the phone.

in the end i gave up and decided to get it sent away to be repaired by HP.

i wasn't happy about this as i have had to do it before and that didn't go well.

the laptop was returned to me a week later, with the keyboard half hanging off, where they have not reattached it properly and it is no starting to go back to it's old ways and playing up.

i am furious not only because they have not put it back together properly but it seems as though it is still faulty.

i spoke to HP and said that i have had enough of speaking to support online and on the phone, and it is a SERIOUS inconvenience to have it sent away again so i would like a refund or a replacement.

they said that i need to speak to comet.

i spoke to comet and they say that i need to speak to HP as the unit is still in warranty.

i don't want it repaired i just want a refund. is this possible??

 

many thanks

[Conniff]

This has absolutely nothing to do with HP. The only ones liable are Comet and they are trying (as usual) to pass the buck.

 

Until the laptop is six months old, they have the responsibility to prove that it was not inherently faulty and under the sale of goods act, they, and only they (Comet) are liable.

 

Before contacting Comet, backup your info as this will probably be lost either by replacement or reinstallation of the OS.

[waynerp]

Hi thanks for quick reply.

 

i have read a small part of the sale & supply of goods act, and it quotes about inconvenience to the customer in regards to repair and time etc.

since i have spent so much time talking to HP online and on the phone, and the fact that i am always unsure as to commit myself to using the laptop full time as i have a huge amount of data and software to use and backup etc, it is a huge inconvenience on my part. am i entitled to demand a refund or replacement, or do comet have to test it. because the unit has already been supposedly repaired once, and they have tried several times online and on phone to solve the problems. i can't afford for this to carry on. i just want done with it and a new laptop. if they keep sending it away for repair it won't be a new laptop anymore, it'll be 3rd or 4th hand, if you see what i mean!!

[stroke a badger]

If Comet kick off explain to them that YOU have an agreement with THEM, not HP, therefore until the laptop is 6 months old it is their responsibility to either repair or replace the computer. The latter will only apply if they are unable to repair it after 28 days - I think!

 

Don't let them fob you off - remember sale of goods act overrides everything..

[waynerp]

Ok

will give it a go on tuesday.

i'll let you know how it goes.

thanks for your help