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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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log book loans


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Guest 10110001
we bought a car with cash and are the innocent victims .

anniow

 

That doesn't tell us much, so what's the legal position? Who owns the car & who owes the money to LBL?

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Without wishing to muddy waters further, as associates of a certain firm of solicitors offering 'pro bono' service to LBL victims will attest, the legalities of LBL agreements are very dubious indeed. Their practices of account management and repossession even more so. Which is why, rather than see if the police will help with action against the said vehicles previous owner in this case (and in my own experience, despite what anyone here says, there are unlikely to be guided by the force solicitor to make anything but tentative enquiries, and even less likely to operate with any kind of urgency) Anniow needs, first and foremost, to protect their assets and this is why I urged them to make the call they did make - it may well turn out LBL are laying claim to the car, not for their (extortionate) loan payments but for some trumped up and highly dubious extra charges, in which case all concerned may well be legally 'in the right' - except LBL of course! Things are never as straight-forward as they appear with this bunch of sharks. Numerous victims have had cars repo'd when their extorionate loans have actually been paid off but hundreds of pounds in charges added without the punter being made aware - they then home in for repo for the charges already having taken an arm & a leg from their 'client' - breaching their own terms of the agreement which clearly state no repo will be allowed if a thrid of the total loan has been paid!

If in doubt, search through the reams of LBL horror stories posted in the last 3 years on this very forum - take a read of 'caprikid's tale of woe

The Logbook Loans Scandal - The Sunday Mail

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Genipuss,

 

Interesting link

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hi fleece 73 the number you gave me said they cant help me and to go to the citizans advice buero i told them i had already been there and they couldnt help me as they didnt know anything anyway .

anniow

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