2nd letter from abbey what next??

[wyebird]

hi

 

I sent two Data Protection Act request letters to abbey on the 24th May (these were sent recorded in different envelopes).

 

They sent two microfiche letters back confirming my letter was received on the 30th May which I received on the 7th June.

 

I then sent two letters (in the same envelope recorded) asking for a complete list of charges as in the templates section of the forum.

 

I have now received one letter on the 24th June saying that they have provided all of the information that they have to under the DPA and have made arrangements for the microfiche statements to be sent in due course. I don't know what account this letter is in relation to as there is no ref to any account (they have even misspelt my partners name on the letter). Should I take it that this letter is in response to my two previous letters and reply with the letter in the templates section here.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

is it sufficient to send one letter and ask for information for more that one bank account or should I send one letter for each account.

 

Can I send these letters by email to complaints@abbey.com?

 

thanks for your help

[callumsgran]

Hi its a waste of time going down the complaints route IMO they will only use it to stall you for 6-8 weeks!!! 1 letter for all accounts is sufficient, if they have replied to your lba its time for moneyclaim. good luck:)

[wyebird]

thanks cilitbanger what do I do about the amount of charges should I look at the statements that they have sent me (one year for each account) and multiply the charges by six to estimate the total amount for the last six years?

 

could you also point me in the right direction of the steps to go through for moneyclame I know its here somewhere but cant find it.

 

thanks again

[wyebird]

ok i've found the guidelines for moneyclaim in the FAQ of all places. Should I send the preliminary approach letter from the forums or go strait to moneyclaim and what should I do about estimating charges?

[Jane Austen]

If you have sent the LBA and the time is up, then go to Moneyclaim. All info is on the site.

 

Re: estimating - what you suggest above seems OK. I based my 6 years on the approx. 2 years' statements I had.

 

Good luck