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rhs v First Direct


richardhsmith
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Should have thought to post this earlier!

 

But still:

 

- Initial trawl through Internet Banking to work out when I was first charged (right at the end of my Uni time it seems)

- Calculated the amount of charges over that time = in excess of £1,000

- Sent the initial letter to FD and had the standard response suggesting I write to the Customer Relations Manager.

 

Two queries, if people don't mind:

- I'm going away at the end of this week for three weeks (work!) and therefore can't just write back with the standard 'if you do not action this within 14 days...' note. Would people suggest extending the deadline, or waiting until I return?

 

- I have a Current and Credit card account with FD. Any chance of retaliatory action on either of these? (gut feeling from reading the forums is 'no', but still interested in opinions).

 

Cheers,

 

Richard.

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