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o2 - Constant Overbilling


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Hi,

 

Thanks for reading the thread.

 

I upgraded my account on 4th April 2007, and since then o2 have been constantly over billing me on insurance. In october i rang them to complain and they went through the bills with me and agreed that i was owed money. My recent bill shows this refund, however they have now charged me for yet more insurance. Below i have added a break down so that you can see the exact problem i have.

 

April (First month of new contract)

Over billed - £9.05

 

May

Over billed - £4.99

 

June

Over billed - £4.99

 

July

Over billed - £4.99

 

August

Over billed - £4.99

 

Septemeber

Incorrect Cease Refund - £24.00 (Does anyone know what this is?)

Over billed - £17.91

 

Ocotber

Over billed - £15.98

 

November

Goodwill Promotions Refund - £46.84

Over billed - £27.79

 

If my calculations are correct they still owe me around £20, but i've had enough.

 

I really want out of this contract with o2 as they are clearly incompotant morons, but can this be classed as a breach of contract?

 

I am visiting the Citizens Advice Bureau today as well, but every little bit of advice helps.

 

Thanks for your time.

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Firstly what insurance product do you have and how much were you being previously billed for it?

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.

 

If you find the advice useful please click on my scales.

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On the upgrade i changed from my Insure Gold Monthly payment of £4.99 to the Standard Monthly payment of £6.00.

 

I changed because the Gold insurance was no longer available so had to move to one that was.

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